Operations Supervisor
Express Group
full-time
Posted on:
Location Type: Hybrid
Location: Georgetown • 🇺🇸 United States
Visit company websiteJob Level
Junior
About the role
- Manage day-to-day departmental activities by providing team supervision
- Monitor KPIs, supporting productivity and quality standards
- Drive efficiency and ensure compliance while maintaining client satisfaction
- Supervise CSAs and performance monitoring using key performance indicators (KPIs)
- Assign and oversee daily task assignments for the team
- Compile and send daily two-hour reports to Fleetworthy Solutions for each assigned Line of Business
- Send a daily head-of-shift report to Fleetworthy for each assigned LOB
- Ensure the Fleetworthy Solutions Shared Folder is updated weekly
- Attend weekly Fleetworthy Quality and SOP review sessions
- Send a daily headcount email to Fleetworthy Solutions
- Consolidate and share approved out-of-office requests monthly with leadership
- Review and handle all escalations from the team
- Attend weekly meetings with the Senior Operations Supervisor
- Conduct monthly performance scorecard reviews and coaching with the team
- Conduct and assist with training exercises
- Accurate timekeeping of the team’s attendance and notifying leadership of any issues or absences
- Consolidate all change request logs within 48 hours
- Management by walking around
- Support with team building and employee morale initiatives
Requirements
- 5 successful passes or more at CSEC or equivalent
- Diploma preferred
- 12 months minimum as an Auditor and Mentor
- Must have experience in Driver Safety (DQ) processing
- Last three (3) months' scorecard above 95% and no disciplinary action
- Excellent computer and administrative skills
- Computer literate (Excel, Word, email, Google Docs)
- A strong work ethic
- Excellent verbal and written communication
- Customer service skills
- Ability to work well under various stressful and time-sensitive situations
- Able to multitask and prioritize assigned tasks in a fast-paced environment
Benefits
- Health insurance
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
auditingmentoringdriver safety processingperformance monitoringKPI managementtimekeepingreportingtrainingtask assignmentperformance scorecard reviews
Soft skills
team supervisioncustomer servicecommunicationmultitaskingprioritizationwork ethicstress managementemployee morale initiativescoachingleadership
Certifications
CSEC or equivalent