Technical Support Referent, Italian

Expleo Group

. Analyzes received support requests and identifies appropriate solutions, based on available basic data and own technical skills.

Posted 4/30/2026full-timeRemote • 🇷🇴 RomaniaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Analyzes received support requests and identifies appropriate solutions, based on available basic data and own technical skills.
Escalates support requests that cannot be resolved at Level 1 to the higher technical level, according to established procedures.
Ensures monitoring and management of support requests throughout their lifecycle, until their closure.
Promptly informs the manager of any incident identified during the processing of requests.
Takes over and manages support requests from colleagues in situations of absence, ensuring business continuity.
Translates support requests or other documents, at the manager's request.
Ensures compliance with internal procedures and work instructions in the processing of each task.
Manages support requests considering the impact on warranty costs generated by operations and makes recommendations for part replacement, when necessary.
Proposes the creation or updating of items and/or databases, to continuously improve the knowledge base.
Applies and complies with the requirements of the client's quality management system.

Requirements

What you’ll need

Technical university degree (preferably in automotive, mechanical or electrical/electronics)
Fluent in Italian
Intermediate-advanced English
Passionate about the automotive industry

Benefits

Comp & perks

Benefit Platform
Holiday Voucher
Private medical insurance
Performance bonus
Easter and Christmas bonus
Employee referral bonus
Bookster subscription
7Card
Work from home options depending on project

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

technical analysissupport request managementincident managementdata analysisproblem-solvingquality management system compliancedatabase managementrecommendation for part replacement

Soft Skills

communicationcollaborationadaptabilityattention to detail

Certifications

technical university degree