Incident Analyst, French
Expleo Group
full-time
Posted on:
Location Type: Hybrid
Location: Bucharest • Romania
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About the role
- Management of incidents reported on multiple projects, to identify opportunities for product improvement.
- Transversal collaboration with specialists and analysts to define an analysis strategy plan.
- Coordination of necessary actions, such as: - requesting the repatriation of parts (targeted or in batches) - launching a Flying Doctor mission - designating a correspondent in the network - initiating an internal or supplier analysis (type 8D).
- Coordination and facilitation of activities until the root cause is identified.
- Synthesizing and reporting of topics/incidents to superiors and teams (QRQC, GEMBA, prioritization committees).
- Independently identifying new topics or improvement tracks through incident studies.
- Utilizes specialized tools such as QFAST, SAFE, IG, DRG, and LUP for investigating, managing, and capitalizing on customer incidents.
Requirements
- Technical university degree (preferably in automotive, mechanical or electrical/electronics)
- Advanced level of French and English (speaking and writing)
- Passionate about automotive industry
- Basic automotive and vehicle knowledge
Benefits
- Benefit Platform
- Holiday Voucher
- Private medical insurance
- Performance bonus
- Easter and Christmas bonus
- Employee referral bonus
- Bookster subscription
- 7Card
- Work from home options depending on project
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
incident managementanalysis strategyroot cause analysis8D analysissynthesis and reportingimprovement identificationautomotive knowledgemechanical knowledgeelectrical knowledgevehicle knowledge
Soft Skills
collaborationcoordinationfacilitationcommunicationindependenceproblem-solvingprioritization
Certifications
technical university degree