Content Strategist III

Expedia Group

Content Strategist III developing scalable self-service help content for Expedia Group’s travel marketplace. Improving partner support through content strategy, analytics, taxonomies, and cross-functional collaboration.

Posted 8/5/2026full-timeAustin • Illinois, Texas • 🇺🇸 United StatesMid-LevelSenior💰 $137,500 - $192,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in content strategy, UX writing, and technical writing, with a strong focus on developing scalable content solutions and frameworks for digital self-service environments. Proficient in using data analysis and collaboration with cross-functional teams to enhance partner-facing content and improve partner success.

Highest-signal resume keywords

Content Strategy DevelopmentUX WritingData Analysis for Content DecisionsContent Management Systems ProficiencyCollaboration with Cross-Functional Teams

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Content AuditsTechnical WritingKnowledge ManagementContent FrameworksInformation ArchitectureContent AutomationSearch OptimizationAccessibility StandardsTranslation StandardsUser-Centered Practices

Soft Skills

StorytellingFacilitationCommunication

Tools & Technologies

Salesforce KnowledgeAEMZendeskSharePoint

Industry Keywords

Self-Service PlatformsHelp CentersKnowledge BasesPartner-Facing ProductsContent Systems

Tech Stack

Tools & technologies

AEM

About the role

Key responsibilities & impact

Author, audit, and maintain accurate, clear, and actionable help and enablement content for supply partners across self-service platforms
Ensure content meets accessibility, inclusion, readability, and translation standards
Own the content strategy for the partner help space, developing frameworks, taxonomies, and structured approaches
Design scalable, findable, reusable content solutions that improve content systems, overcome technical constraints, and reduce content debt
Use data analysis, content audits, gap analyses, partner feedback, and benchmarking to identify opportunities and prioritize improvements
Partner with product and research teams to initiate and measure content tests
Collaborate with Product, Marketing, Operations, and partner-facing teams to translate product changes, policy updates, and partner pain points into content solutions
Orchestrate consistent voice, tone, and structure across partner-facing content
Apply user-centered practices and contribute to content standards and style guidance
Communicate rationale to stakeholders through facilitation and storytelling
Shape how help content reduces partner friction and improves partner success at scale

Requirements

What you’ll need

Bachelor's degree in Communications, English, Journalism, Information Systems, or a related field; or equivalent related professional experience
5+ years of relevant professional experience in content strategy, UX writing, technical writing, or knowledge management
Experience authoring and maintaining content for digital self-service environments such as help centers, knowledge bases, or product support platforms
Proficiency using data, content audits, and analytics to inform content decisions, identify gaps, and evaluate content performance
Proficiency communicating content strategy rationale to cross-functional stakeholders
Experience developing or contributing to content frameworks, taxonomies, or information architecture for help or knowledge management environments
Familiarity with content management systems and structured content models
Experience with platforms such as Salesforce Knowledge, AEM, Zendesk, SharePoint, or similar tools
Experience working with supply-side or partner-facing products
Ability to identify and pursue content automation, AI-ready content structures, or search optimization improvements
Experience collaborating with Product, Marketing, and Operations teams in a fast-moving, cross-functional environment

Benefits

Comp & perks

Medical, dental, and vision coverage
Paid time off
Employee Assistance Program
Wellness reimbursement
Travel reimbursement
Travel discounts
International Airlines Travel Agent Network (IATAN) membership
Inclusive and accessible recruiting experience
Accommodation or adjustment support during the application or recruiting process