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Associate Account Manager
Expedia GroupAssociate Account Manager helping customers succeed on the company's platform with a focus on commercial conversations. Supporting clients in creating opportunities and understanding their business needs.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in customer coaching and account management, with a focus on understanding customer needs and providing tailored solutions. Bilingual in English and Italian, with a growing knowledge of sales techniques and the ability to conduct cost, benefit, and risk analyses.
Highest-signal resume keywords
Customer CoachingAccount ManagementSales TechniquesBilingual Proficiency in English and ItalianCost, Benefit, and Risk Analysis
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Industry Keywords
Customer SuccessStakeholder IdentificationBusiness IssuesAccount PlansPolicies and PracticesInsights PresentationDecision MakingStandard OfferingsTrends AwarenessCustomer Needs
About the role
Key responsibilities & impact- Coaches and supports customers to be more successful on the company's platform
- Assists in creating opportunities to build customer account
- Develops understanding of customer’s business issues
- Recommends products, services, and insights that meet customer needs
- Completes basic account plans to maintain business
- Develops awareness of policies, practices, trends, and information impacting the organization
- Guides accounts to valuable insights and presents solutions
- Conducts straightforward cost, benefit, and risk analyses
- Identifies key stakeholders in decision making
- Develops understanding of standard offerings and major areas of expertise
- Attends meetings with customers to understand needs and expectations
Requirements
What you’ll need- 0-2 years of experience
- Proficiency in English + Italian (written and spoken)
- Growing knowledge of sales techniques
- Some account management experience preferred
Benefits
Comp & perks- medical, dental, and vision coverage
- paid time off
- Employee Assistance Program
- wellness and travel reimbursement
- travel discounts
- International Airlines Travel Agent Network (IATAN) membership