Senior Manager – Customer Growth

Expedia Group

Senior Manager driving customer growth strategies for Expedia Group's brands. Collaborating cross-functionally to enhance customer acquisition, engagement, and experience across key segments.

Posted 6/1/2026full-timeSeattle • Washington • 🇺🇸 United StatesSenior💰 $155,000 - $217,000 per yearWebsite

About the role

Key responsibilities & impact

Partner cross-functionally with marketing and product teams to establish and deliver customer growth goals
Lead strategies to drive growth and new customer acquisition across priority segments
Strengthen loyalty and retention by evolving programs and expanding global opportunities
Define and deliver a best-in-class customer service strategy that supports long-term growth
Champion customer experience enhancements that improve satisfaction and profitability

Requirements

What you’ll need

Bachelor’s degree and 8+ years of experience or Master’s degree and 6+ years of experience
Demonstrated experience in strategy and project execution
Strong track record in shaping and executing customer-centric strategies in a B2C context
Ability to balance strategic thinking with a bias for action on execution of end-to-end deliverables
Can lead, run & mobilize multiple stakeholders and balance multiple demands in a multifaceted fast-paced environment
Ambitious, self-aware, and high-ownership mindset
Excellent problem solver with ability to synthesize and present complex concepts to both executive leadership and operational teams

Benefits

Comp & perks

full benefits package including exciting travel perks
generous time-off
parental leave
flexible work model
career development resources
medical/dental/vision benefits
paid time off
Employee Assistance Program
wellness & travel reimbursement
travel discounts
International Airlines Travel Agent ( IATAN ) membership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

strategy executioncustomer-centric strategiesproject executioncustomer service strategycustomer growth goalscustomer acquisitionloyalty programsretention strategiesB2C contextstakeholder management

Soft Skills

strategic thinkingproblem solvingcommunicationleadershipmultitaskingself-awarenessownership mindsetsynthesis of complex conceptspresentation skillscollaboration

Certifications

Bachelor's degreeMaster's degree