Learning & Development Program Manager

Expedia Group

Learning & Development Program Manager overseeing training for customer service agents at Expedia Group. Driving performance through innovative programs across global vendor networks.

Posted 4/4/2026full-timeSeattle • Montana, Texas, Washington • 🇺🇸 United StatesMid-LevelSenior💰 $90,000 - $155,000 per yearWebsite

About the role

Key responsibilities & impact

Own the end-to-end L&D program portfolio for assigned lines of business and vendors
Build and run a structured training governance model
Create and maintain integrated training calendars and project plans
Design, standardize, and continuously improve PMO ways of working for L&D
Lead cross-functional training and communication workstreams
Build and maintain performance and program dashboards
Cultivate strategic relationships and executive-level governance routines
Lead and develop a high-performing, inclusive team of L&D professionals
Champion innovation in program delivery

Requirements

What you’ll need

Bachelor’s degree in Business, Education, Human Resources, or related field (or equivalent related professional experience)
5+ years of experience in the customer service industry as a Training, People, or Program Manager
At least 2+ years specifically in program management, preferably in contact center environments
Proven experience managing large-scale training and development programs in a travel, customer service, or BPO environment
Strong data and analytical capability, including KPI development, program evaluation, and using insights to drive continuous improvement
Solid business and project management acumen, including managing budgets, timelines, risks, and stakeholder relationships
Excellent communication, facilitation, and stakeholder management skills
Effective change management leadership across multiple sites or partners
Highly organized, able to set priorities, multi-task, and work effectively in a fast-paced, dynamic environment

Benefits

Comp & perks

Medical/dental/vision
Paid time off
Employee Assistance Program
Wellness & travel reimbursement
Travel discounts
IATAN membership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

program managementtraining governanceKPI developmentprogram evaluationbudget managementtimeline managementrisk managementstakeholder managementdata analysisproject planning

Soft Skills

communicationfacilitationleadershiporganizational skillschange managementstrategic relationship buildingteam developmentinnovationmulti-taskingprioritization