Expedia Group

Learning & Development Program Manager

Expedia Group

full-time

Posted on:

Location Type: Hybrid

Location: Seattle • Montana • Texas • United States

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Salary

💰 $90,000 - $155,000 per year

About the role

  • Own the end-to-end L&D program portfolio for assigned lines of business and vendors
  • Build and run a structured training governance model
  • Create and maintain integrated training calendars and project plans
  • Design, standardize, and continuously improve PMO ways of working for L&D
  • Lead cross-functional training and communication workstreams
  • Build and maintain performance and program dashboards
  • Cultivate strategic relationships and executive-level governance routines
  • Lead and develop a high-performing, inclusive team of L&D professionals
  • Champion innovation in program delivery

Requirements

  • Bachelor’s degree in Business, Education, Human Resources, or related field (or equivalent related professional experience)
  • 5+ years of experience in the customer service industry as a Training, People, or Program Manager
  • At least 2+ years specifically in program management, preferably in contact center environments
  • Proven experience managing large-scale training and development programs in a travel, customer service, or BPO environment
  • Strong data and analytical capability, including KPI development, program evaluation, and using insights to drive continuous improvement
  • Solid business and project management acumen, including managing budgets, timelines, risks, and stakeholder relationships
  • Excellent communication, facilitation, and stakeholder management skills
  • Effective change management leadership across multiple sites or partners
  • Highly organized, able to set priorities, multi-task, and work effectively in a fast-paced, dynamic environment
Benefits
  • Medical/dental/vision
  • Paid time off
  • Employee Assistance Program
  • Wellness & travel reimbursement
  • Travel discounts
  • IATAN membership
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
program managementtraining governanceKPI developmentprogram evaluationbudget managementtimeline managementrisk managementstakeholder managementdata analysisproject planning
Soft Skills
communicationfacilitationleadershiporganizational skillschange managementstrategic relationship buildingteam developmentinnovationmulti-taskingprioritization