Expedia Group

Client Success Manager

Expedia Group

full-time

Posted on:

Location Type: Hybrid

Location: ChicagoIllinoisUnited States

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Salary

💰 $67,500 - $94,500 per year

Job Level

Tech Stack

About the role

  • Partner with Sales and clients liaising with other teams on campaign creative and production strategy
  • Advise clients on preferred methodologies based on Expedia data and insights
  • Coordinate campaign production tasks with preferred vendors
  • Ensure on-time campaign launches as well as ongoing monitoring of pacing and performance throughout the campaign
  • Oversee inventory reservation requests and creative scheduling activities with the Technical Ad Operations Team
  • Conduct advanced troubleshooting
  • Propose and implement post sale optimization strategies if necessary
  • Collaborate with Sales and other teams to prepare post-campaign creative delivery and performance insights
  • Participate in calls with clients to review and discuss campaign performance and results
  • Consistently meet or exceed relevant metrics established for the team

Requirements

  • 1+ years in a media related role within an agency or client team
  • 1+ years working in a global, multi-cultural organization
  • Bachelor's degree or equivalent related professional experience
  • Experience working with MS Office applications and intermediate Excel skills required
  • Demonstrated project management experience
  • Experience with Salesforce, JIRA, Google Ad Manager and Tableau strongly preferred
  • Experience negotiating and managing expectations with Sales teams
  • Ability to prioritize and handle multiple tasks and tight deadlines
Benefits
  • medical/dental/vision
  • paid time off
  • wellness & travel reimbursement
  • travel discounts
  • International Airlines Travel Agent (IATAN) membership
  • parental leave
  • flexible work model
  • career development resources
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementadvanced troubleshootingcampaign productiondata analysispost sale optimization
Soft Skills
communicationcollaborationnegotiationprioritizationtime management
Certifications
Bachelor's degree