Expedia Group

Partner Improvement Analyst

Expedia Group

full-time

Posted on:

Location Type: Hybrid

Location: Austin • Texas • United States

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Salary

💰 $78,500 - $110,000 per year

About the role

  • Execute process transformation - including discovery, current state analysis, future state design and scalability
  • Analyze current processes to identify inefficiencies and areas for improvement
  • Gather insights to continuously improve the business
  • Apply comprehensive knowledge of operations and processes to create process flows and steps that agents can adhere
  • Provide SME and insights and be able to effectively participate in cross team, cross EG meetings
  • Identify key metrics for tracking process performance of initiatives
  • Assist in change management strategies for successful adoption of new processes
  • Communicate changes effectively to stakeholders, addressing concerns and managing resistance
  • Monitor process performance to ensure objectives are met and adjust as needed to achieve desired outcomes
  • Create compelling visual stories suitable for executive audiences across TPSP
  • Work collaboratively with diverse teams across EG

Requirements

  • 2+ years of Operational management experience in a dynamic and complex customer care environment
  • Experience and proven success in developing and meeting/exceeding KPIs
  • Ability to map cross functional and detailed complex processes
  • Proven experience in solving complex problems in business processes
  • Outstanding verbal/written communication, collaboration, negotiation, and influencing skills
  • Proven ability to work autonomously in high pressure/demanding team
  • Ability and willingness to travel, as required
Benefits
  • health insurance
  • 401(k) matching
  • paid time off
  • travel perks
  • flexible work model
  • parental leave
  • career development resources
  • wellness & travel reimbursement
  • travel discounts
  • International Airlines Travel Agent membership
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
process transformationcurrent state analysisfuture state designprocess flowsKPI developmentprocess mappingchange managementperformance monitoringvisual storytelling
Soft Skills
communicationcollaborationnegotiationinfluencingproblem-solvingautonomyresilience