Expedia Group

UX Content Designer III

Expedia Group

full-time

Posted on:

Location Type: Hybrid

Location: Seattle • Illinois • Washington • United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $137,500 - $192,500 per year

About the role

  • Exemplify sound practices in human-centered content strategy and design.
  • Design thoughtful, intuitive, and accessible content solutions for a range of product use cases and interactions – from onboarding and in-app education to transactional flows and push notifications.
  • Apply solid information architecture methods (such as content modeling and mapping) and UI frameworks to design scalable content solutions.
  • Audit, analyze, structure, create, and present compelling UX content throughout the product experience.
  • Partner across product and research teams using human-centered design methods to drive content tests that measurably improve the traveler experience, and identify, log, prioritize, and resolve content bugs across the portfolio.
  • Apply a holistic, customer-focused approach to creating a cohesive content strategy for our loyalty programme across all product areas.
  • Use both qualitative and quantitative insights, along with business analytics, to drive content insights and solutions.
  • Partner across teams to improve the accessibility, inclusion, readability, and translatability of product content.
  • Have strong facilitation and presentation skills to clearly and confidently communicate the rationale for decision-making to team members and stakeholders.
  • Influence, persuade, and negotiate with stakeholders to design the best experiences that meet the needs of travellers and businesses.

Requirements

  • Bachelor's degree in a related technical field; or equivalent related professional experience in core skills such as UX Writing, content audits and analysis, content mapping and modeling, information architecture, content planning and sourcing, conversational design, and storytelling
  • 5+ years of experience as a Content Designer, UX writer, or Content Strategist
  • Ability to audit, analyze, structure, create, and design content independently in compelling user-focused product experiences using established frameworks
  • Strong skills in confidently presenting compelling rationale and narratives behind content strategies and decisions to peers, partners, and key stakeholders - such as Legal, Marketing, Security, Product, and top leadership
  • Expertise in persuasion and negotiation with stakeholders to create optimal experiences that balance both traveler satisfaction and business objectives
  • Experience applying human-centered design (HCD) practices to product experiences
Benefits
  • health insurance
  • 401(k) matching
  • paid time off
  • wellness & travel reimbursement
  • travel discounts
  • Employee Assistance Program
  • generous time-off
  • parental leave
  • flexible work model
  • career development resources

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
UX Writingcontent auditscontent mappingcontent modelinginformation architecturecontent planningconversational designstorytellinghuman-centered designbusiness analytics
Soft skills
facilitationpresentationcommunicationinfluencepersuasionnegotiationcollaborationcustomer-focused approachproblem-solvingstakeholder management
Certifications
Bachelor's degree in a related technical field