Director

• Define the roadmap for measuring customer experiences across Expedia Group products.
• Partner with senior leadership to investigate drivers of customer experience changes, instrumentation strategies, and frameworks that quantify experience quality.
• Ensure research insights are tied to business metrics and used to forecast, predict, and guide product direction.
• Advance methodological excellence in survey design, psychometrics, and behavioral modeling.
• Build scalable systems for durable insights, including reusable datasets, benchmarks, and predictive models.
• Collaborate with Data Science and Experimentation teams to align statistical standards and develop new techniques for understanding experience quality at scale.
• Champion triangulation by pairing quantitative data with qualitative insights to tell complete, human-centered stories.
• Grow and mentor a global team of quantitative and mixed-method researchers, defining clear skill paths and promoting growth.
• Represent quantitative research internally and externally through thought leadership and best practice evangelism.

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