Operations

• Develop and institutionalize best practices for managing loyalty program rules and mechanics across Expedia Group
• Build and evangelize standard operating procedures, communication workflows, and issue triage processes to ensure smooth program execution
• Operationalize and expand “run-the-business” initiatives for loyalty features such as Price Drop Protection and redemption opportunities across multiple lines of business
• Collaborate with Marketing, Product, Finance, Legal, Technology, and Brand teams to enhance loyalty programs and deliver a simple, consistent traveler experience
• Influence functional roadmaps to prioritize initiatives that align with loyalty program vision and brand needs
• Serve as a key integrator and advisor in enterprise-wide projects, representing loyalty operations and experience
• Manage and mentor a high-performing team, fostering a culture of collaboration and innovation
• Set clear objectives, provide regular feedback, and support career development through performance plans and coaching
• Ensure optimal workload distribution and skill alignment across team members

Senior Manager, Loyalty Operations and Experience

Engine Management Support Operations Specialist

Deputy Director, Operations

Operations Associate

Senior Specialist, Admin and Operations

Operations Leadership Rotation Program