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Exos

IT Tech Support Analyst – Level 2

Exos

Technical Services Analyst at Exos ensuring IT support for remote staff. Collaborating on technical issues, hardware setup, and network configurations.

Posted 7/16/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $65,000 - $70,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing technical support in both on-site and remote environments, with a strong focus on network setup, troubleshooting, and endpoint security. Proficient in administering Google Workspaces for large organizations and managing Windows and MacOS systems.

Highest-signal resume keywords
Technical Support ExperienceGoogle Workspaces AdministrationNetworking TroubleshootingWindows Environment ManagementEndpoint Security Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Technical SupportNetworkingGoogle WorkspacesWindows OSMacOSActive DirectoryEndpoint SecurityTicketing SystemsAutomationHardware Configuration
Soft Skills
CommunicationTeam CollaborationProblem SolvingProject Management
Tools & Technologies
ZendeskO365File/Print Services
Industry Keywords
IT SupportHelp DeskRemote SupportNetwork SecurityClient Sites

Tech Stack

Tools & technologies
MacOS

About the role

Key responsibilities & impact
  • Monitoring and resolving technical support issues that come in through our ticketing system, Zendesk.
  • Ordering and configuring new hardware for our remote employees, then getting it shipped to them.
  • Determining what additional automations can help reduce the team’s workload
  • Working with our vendors to set up and configure new networks for our growing number of client sites.
  • Providing regular updates to your team on the status of your projects and tickets.
  • Participating in our light on-call rotation for after-hours and weekend emergencies.

Requirements

What you’ll need
  • 4+ years experience in a full-time IT / help desk support role
  • Experience providing technical support both on-site and remotely
  • Experience administering Google Workspaces Business or Enterprise for organizations of 300+ people
  • Solid networking background, with experience troubleshooting network issues and setting up new networks from scratch
  • Experience with Windows environments (O365, OS, file/print, Active Directory, networking, etc) as well as Apple (MacOS setup, configuration and management, etc)
  • Experience with endpoint security tools and a fundamental knowledge of computer and network security concepts

Benefits

Comp & perks
  • health insurance
  • life and disability benefits
  • 401(k) plan
  • paid time off