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About the role
Key responsibilities & impact- Ensure compliance with SLAs, OLAs and contractual commitments defined with our clients
- Lead service committees and present performance metrics
- Coordinate internal teams and partners involved in service delivery
Requirements
What you’ll need- At least 10 years' experience in Service Delivery Management
- Strong understanding of IT infrastructures
- Familiarity with RUN organizations
Benefits
Comp & perks- Remote work: Partial remote/hybrid possible according to our policy
- Continuous improvement of RUN activities (MCO/MCS) in collaboration with production teams
- A supportive culture that recognizes colleagues' expertise
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