Senior Service Delivery Manager

Exodata

Service Delivery Manager at Exodata ensuring service quality and managing client relationships. Collaborating with teams and monitoring performance metrics within a hybrid work environment.

Posted 7/6/2026full-timeSaint-Denis • 🇫🇷 FranceSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in Service Delivery Management, ensuring compliance with SLAs and OLAs while effectively coordinating internal teams and partners. Possesses a strong understanding of IT infrastructures and familiarity with RUN organizations.

Highest-signal resume keywords

Service Delivery ManagementCompliance With SLAsIT Infrastructure UnderstandingPerformance Metrics PresentationCoordination Of Internal Teams

ATS Keywords

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Applicant Tracking System Keywords

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Industry Keywords

RUN OrganizationsService CommitteesContractual Commitments

About the role

Key responsibilities & impact

Ensure compliance with SLAs, OLAs and contractual commitments defined with our clients
Lead service committees and present performance metrics
Coordinate internal teams and partners involved in service delivery

Requirements

What you’ll need

At least 10 years' experience in Service Delivery Management
Strong understanding of IT infrastructures
Familiarity with RUN organizations

Benefits

Comp & perks

Remote work: Partial remote/hybrid possible according to our policy
Continuous improvement of RUN activities (MCO/MCS) in collaboration with production teams
A supportive culture that recognizes colleagues' expertise