Senior Executive

EXL

Senior Executive handling airline, hotel, and car booking queries for EXL, a data analytics and digital operations company. Managing GDS-based ticketing, refunds, and client support.

Posted 9/3/2026full-timeGurugram • 🇮🇳 IndiaSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in handling travel-related queries and maintaining customer relationships while ensuring high accuracy and productivity. Proficient in ticket issuance, re-issue, refunds, and EMDs within the travel industry.

Highest-signal resume keywords

Travel Industry ExperienceGDS ProficiencyKnowledge of Airline FaresTicket Issuance and RefundsEnglish Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Travel Query HandlingTicket IssuanceRe-Issue ProcessingRefund ManagementEMD KnowledgeAirline Fare KnowledgeHotel BookingCar BookingGDS Usage

Soft Skills

Customer Relationship ManagementFlexibilityAdaptabilityWillingness to Learn

Industry Keywords

Travel QueriesProcess ImprovementDynamic Work EnvironmentHigh Accuracy StandardsProductivity Standards

About the role

Key responsibilities & impact

Handle travel-related queries over calls, email, and chat
Interact with clients through email to resolve queries
Build and maintain good working relationships with customers
Maintain high accuracy and productivity standards
Participate in process improvement initiatives
Remain flexible and change-ready in a dynamic work environment

Requirements

What you’ll need

Graduate with working experience in Travel Industry
English-speaking
Prior experience handling travel queries over calls, email, and chat
Good knowledge of airline fares, hotel and car bookings
Working experience with GDS
Knowledge of travel queries including ticket issuance, re-issue, refunds, and EMDs
Willingness to learn
Ability to work on all Indian holidays as required by the servicing market

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account EXL Website LinkedIn All Job Openings 10,000+ employees 🏥 Healthcare 🛡️ Insurance 📦 Logistics 💰 $2M Venture Round on 2015-01 Healthcare
Insurance
Logistics EXL is a business consulting and services firm that focuses on leveraging data to enhance business operations and decision-making. With a strong emphasis on collaboration and adaptability, EXL partners with organizations to address their unique needs and culture while integrating data science and technology solutions. The company's areas of expertise include operations management, decision analytics, digital transformation, and various industries such as healthcare, finance, and insurance. EXL's mission is to help clients drive business evolution and maintain competitive advantage through tailored solutions and effective use of data. Senior Executive 🔥 1 hour ago 🏢🏡 Gurugram – Hybrid ⏰ Full Time 🟠 Senior 👔 Executive 👻 Ghost score 11% Apply Now Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Handle travel-related queries over calls, email, and chat
Interact with clients through email to resolve queries
Build and maintain good working relationships with customers
Maintain high accuracy and productivity standards
Participate in process improvement initiatives
Remain flexible and change-ready in a dynamic work environment 🎯 Requirements
Graduate with working experience in Travel Industry
English-speaking
Prior experience handling travel queries over calls, email, and chat
Good knowledge of airline fares, hotel and car bookings
Working experience with GDS
Knowledge of travel queries including ticket issuance, re-issue, refunds, and EMDs
Willingness to learn
Ability to work on all Indian holidays as required by the servicing market Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Website Executive 🕒 June 24 Aurora Energy Research 501 - 1000 💼 Consulting 📦 Logistics 🏭 Manufacturing Website LinkedIn All Job Openings Website Executive managing auroraer.com, ensuring site accuracy and SEO updates. Collaborating with regional marketers and supporting the broader digital marketing team. 🏢🏡 Gurugram – Hybrid 💰 Private Equity Round on 2020-10 ⏰ Full Time 🟡 Mid-level 🟠 Senior 👔 Executive View More Executive Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Remote jobs Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources About us Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Is Remote Rocketship legit? Privacy policy Terms of service Job board SEO course Remote Job Search MasterClass Resume Review AI Apply Copilot OpenClaw job finder API docs Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs