Executive, Back Office, PnC, Customer Service

EXL

Back-office customer service executive processing US Property & Casualty insurance documents. Managing administrative operations, targets, SOP quality, and policy adherence from an India office.

Posted 9/3/2026full-time🇮🇳 IndiaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing office systems and coordinating schedules while ensuring adherence to company policies and quality standards. Proficient in property and casualty insurance documentation and personal lines policy processing.

Highest-signal resume keywords

Bachelor's DegreeProperty & Casualty Insurance KnowledgePersonal Lines Policy ProcessingAdministrative SupportStaff Supervision

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Office Systems ManagementReport PreparationPolicy ImplementationDocument ValidationSOP Adherence

Soft Skills

Effective CommunicationFlexibility

Industry Keywords

InsuranceUS P&CQuality StandardsSLACompany Policies

About the role

Key responsibilities & impact

Manage office systems
Coordinate schedules
Provide administrative support
Supervise staff
Prepare reports
Implement policies
Maintain effective communication within the organization
Ensure adherence to process guidelines as per agreed quality standard on all SOPs
Ensure that assigned targets are achieved as per agreed SLA
Ensure adherence to Company Policies and Procedures

Requirements

What you’ll need

Bachelor's Degree / Graduate
Knowledge of Property & Casualty Insurance (US P&C) is mandatory
Preference if have personal lines policy processing knowledge
Proficient in understanding and validating the insurance related documents
Should be flexible to work in a 24/7 environment

Benefits

Comp & perks

No benefits, perks, or compensation extras are specified