Senior Assistant Vice President

EXL

Senior AVP leading AI-enabled transformation initiatives in Digital Operations at EXL. Responsible for client-facing solutions in Banking, Utilities, Airlines, and Logistics sectors.

Posted 8/3/2026full-timeGurugram • 🇮🇳 IndiaSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading large-scale business transformation initiatives, with a strong focus on AI-enabled operating models and process excellence. Proven ability to manage senior client relationships and develop high-performing teams within BPO/BPM environments.

Highest-signal resume keywords

Business TransformationBPO/BPM ExperienceSix Sigma Black Belt CertificationClient-Facing Product DevelopmentCXO-Level Stakeholder Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Process RedesignAutomation SolutionsLean/Six Sigma FrameworksData-Driven StorytellingAI/GenAI Frameworks

Soft Skills

Executive-Grade CommunicationPeople Leadership

Tools & Technologies

UiPathAutomation AnywhereBlue PrismCelonisPower BI

Certifications & Qualifications

Six Sigma Black BeltMaster Black Belt

Industry Keywords

Banking & Capital MarketsUtilitiesAirlines & TravelTransportLogistics

Tech Stack

Tools & technologies

RPATableau

About the role

Key responsibilities & impact

Define and own the transformation strategy for a portfolio of clients
Lead the design of next-generation AI-enabled operating models
Drive enterprise-wide process redesign initiatives
Establish and govern process excellence standards
Lead identification, business case development, and deployment of automation, AI/GenAI, and digital solutions
Co-design and develop client-facing transformation products and solutions
Lead data-driven storytelling to articulate client challenges
Own senior client relationships and act as trusted transformation advisor

Requirements

What you’ll need

Bachelor's degree (any discipline); MBA or equivalent postgraduate qualification strongly preferred
16+ years of progressive experience in business transformation and operations management, with a substantial portion in BPO/BPM environments
Proven track record leading and delivering large-scale, multi-workstream transformation programs across complex organizations
Experience owning and developing client-facing products or solutions within a BPO/BPM context
Demonstrated ability to build, lead, and develop high-performing transformation teams
CXO-level stakeholder management and executive engagement
Deep domain knowledge across at least three of: Banking & Capital Markets | Utilities (Water & Gas) | Airlines & Travel | Transport, Shipping & Logistics
Commercial acumen - familiarity with P&L, deal commercials, and value realization tracking in a BPO/BPM context
Six Sigma Black Belt certification - mandatory; Master Black Belt preferred
Experience deploying and scaling Lean/Six Sigma frameworks within BPM organizations
RPA: UiPath, Automation Anywhere, Blue Prism, or equivalent
Process Mining: Celonis, Signavio, Minit, or similar
Analytics & Visualisation: Power BI, Tableau, Qlik, or equivalent
AI & GenAI: AI/GenAI frameworks, LLM-based workflow orchestration
Executive-grade communication
Strong people leadership skills

Benefits

Comp & perks

Generous parental leave and flexible working arrangements
Access to employee wellness programs
Professional development opportunities and tuition reimbursement
Health insurance coverage
Retirement plans including 401(k) matching