Provider Touch Specialist – Lead Assistant Manager

EXL

Provider Touch Specialist responsible for managing provider relations and service interactions within a remote setting at EXL. Act as a liaison supporting external providers with audit inquiries and claims processing.

Posted 7/30/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $65,000 - $80,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in claims processing and auditing within healthcare settings, while effectively building provider relationships and enhancing the overall provider experience through strong communication and problem-solving skills.

Highest-signal resume keywords

Claims ProcessingProvider Relationship ManagementHealthcare OperationsData-Driven SolutionsVerbal And Written Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims AuditingClaims ProcessingData Software ApplicationsPC SkillsOperational Efficiency

Soft Skills

Interpersonal SkillsCustomer Service MindsetSolution-Oriented Approach

Industry Keywords

HealthcareManaged CareProvider Audit InquiriesService-Related ConcernsProvider Touch Team

About the role

Key responsibilities & impact

Serve as the primary contact for provider audit inquiries, claims reimbursement progress, and service-related concerns.
Provide training and education on claims audit record submissions, timelines, and process guidelines.
Assist providers in optimizing portal usage and understanding service enhancements.
Identify and address operational inefficiencies while implementing data-driven solutions.
Research and resolve complex claims issues, ensuring timely and effective communication of resolutions.
Collaborate with internal teams to improve tools, resources, and provider support systems.
Utilize business knowledge and sound judgment to navigate ambiguous situations and address non-standard requests.
Build and maintain strong provider relationships, ensuring their needs are met while aligning with company policies.
Contribute to the success of the Provider Touch Team by fostering collaboration and enhancing the overall provider experience.

Requirements

What you’ll need

4+ years of experience in healthcare or managed care settings.
3+ years of direct provider-facing experience.
Intermediate knowledge of claims processing and auditing.
Strong background in claims processing.
Excellent verbal and written communication skills.
Outstanding interpersonal skills with the ability to build rapport and maintain positive relationships.
Strong customer service mindset with a solution-oriented approach.
Solid understanding of healthcare operations and industry best practices.
Proficiency in PC skills and data software applications.

Benefits

Comp & perks

Comprehensive benefits package including Healthcare, Vision, Dental, and 401(k) options.
Work closely with world-class healthcare consultants from day one.
Gain exposure to various aspects of our clients' businesses while developing key teamwork and time-management skills.
Benefit from our structured mentoring program, where junior employees receive guidance from senior professionals.
Experience limitless growth opportunities within EXL and beyond.