AVP, Consulting Client Partner – Retail, CPG Industry Focus

EXL

Account Manager managing relationships across Retail industry accounts for revenue growth. Collaborating with leaders to align solutions with client priorities, focusing on client delivery.

Posted 7/28/2026full-timeRemote • 🇺🇸 United StatesLead💰 $160,000 - $190,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in account management and client engagement within the retail and e-commerce sectors, focusing on revenue growth and strategic relationship development. Proficient in navigating the e-commerce ecosystem, including operations management and customer experience optimization.

Highest-signal resume keywords

Account ManagementClient EngagementE-Commerce Ecosystem KnowledgeRevenue Growth StrategyRetail Operations Understanding

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Revenue GrowthAccount PlanningCustomer Experience OperationsProduct CatalogingFulfillment LogisticsBusiness KPIs AnalysisSolution DevelopmentRelationship ManagementBPO/Managed Services SalesAnalytics Exposure

Soft Skills

Stakeholder EngagementCollaborationCommunication

Industry Keywords

RetailE-CommerceConsumer Packaged GoodsOmnichannel EngagementClient RelationshipsMarketplace PlatformsTransformation ProgramsService DeliveryBuying CentersSenior Stakeholder Engagement

About the role

Key responsibilities & impact

Manage relationships across an assigned set of Retail industry accounts.
Responsible for driving revenue growth and managing customer interactions related to service delivery.
Collaborate with other leaders within EXL to provide solutions that align with client’s strategic priorities.
Grow revenue within the assigned portfolio to $30M+ by developing new relationships across multiple buying centers.
Ensure fulfillment of all commitments to the client.
Create the account plan including relationships required, opportunities to be pursued, price decisions, etc.
Assistance with new logo acquisition by leveraging existing relationships.

Requirements

What you’ll need

Candidates must come from retail, e-commerce, or consumer packaged goods (CPG) backgrounds.
Ideal prior employers include Etsy, Shopify, Wayfair, Amazon, or similar marketplace/e-commerce platforms.
Alternatively, candidates from BPO or professional services firms (e.g., EXL, Genpact, WNS, Accenture, TCS, Infosys, Cognizant, etc.) who have managed or sold into retail and CPG clients are also a good fit.
Strong grasp of the taxonomy and business mechanics of the e-commerce ecosystem, including: Seller and buyer journeys, Product cataloging and content management, Fulfillment, logistics, and customer experience operations.
Understanding of retail operations, omnichannel customer engagement, and how service delivery aligns with business KPIs like conversion, retention, and seller satisfaction.
Account management / client engagement roles involving ongoing relationship management, solutioning, and growth responsibilities.
Exposure to operations management, analytics, or transformation programs in the e-commerce or CPG context.
Experience in selling or expanding BPO/managed services deals into retail or CPG clients (as opposed to selling software licenses or IT solutions).
Strong client presence and ability to engage senior stakeholders in retail/e-commerce environments.

Benefits

Comp & perks

Total compensation includes base salary & annual bonus
Health insurance
Flexible work arrangements
Professional development opportunities