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EXL

Administrative Assistant

EXL

Administrative Assistant at EXL supporting travel business by resolving ADM disputes and understanding travel processes.

Posted 7/15/2026full-timeGurugram • 🇮🇳 IndiaMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in resolving ADM disputes for the US market, with a strong understanding of the travel business, GDS displays, PNR analysis, and fare rules. Capable of managing the end-to-end travel process while effectively multitasking.

Highest-signal resume keywords
ADM ResolutionGDS KnowledgePNR AnalysisFare Rules InterpretationE2E Travel Process Knowledge

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Root Cause AnalysisTravel Business UnderstandingDispute Resolution
Soft Skills
Self StarterMultitasking
Tools & Technologies
GDS
Industry Keywords
Travel IndustryUS Market

About the role

Key responsibilities & impact
  • The Candidate will be required to research & resolve ADM received for US Market. Should have good understanding of Travel Business in order to do root cause analysis of the ADM's
  • The candidate should have good knowledge of various GDS displays and must be able to analyze and interpret PNR and Fare Rules
  • Candidate will be required to follow-up with GDS & Airlines to clear pending ADM dispute
  • E2E Travel Process knowledge
  • Self Starter with ability to multitask

Requirements

What you’ll need
  • The Candidate will be required to research & resolve ADM received for US Market. Should have good understanding of Travel Business in order to do root cause analysis of the ADM's
  • The candidate should have good knowledge of various GDS displays and must be able to analyze and interpret PNR and Fare Rules
  • Candidate will be required to follow-up with GDS & Airlines to clear pending ADM dispute
  • E2E Travel Process knowledge
  • Self Starter with ability to multitask

Benefits

Comp & perks
  • EXL never requires or asks for fees/payments or credit card or bank details during any phase of the recruitment or hiring process and has not authorized any agencies or partners to collect any fee or payment from prospective candidates. EXL will only extend a job offer after a candidate has gone through a formal interview process with members of EXL’s Human Resources team, as well as our hiring managers.