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EXL

Manager – Salesforce Admin

EXL

Business Analyst supporting Salesforce Team analyzing business processes and creating reports. Collaborating with technical teams to transform requirements into effective solutions.

Posted 7/13/2026full-timeNoida • 🇮🇳 IndiaMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Business Requirements Gathering, Process Mapping, and Salesforce Sales Cloud functionalities, with a strong focus on translating business needs into effective Salesforce solutions. Proficient in data analysis, reporting, and cross-functional collaboration to drive business process improvements.

Highest-signal resume keywords
Business Requirements GatheringSalesforce Sales CloudProcess MappingAgile / Scrum MethodologySalesforce Certified Business Analyst

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Requirement Elicitation WorkshopsUser Story CreationGap AnalysisData QualityFunctional Solution DesignSalesforce Reports & DashboardsData MigrationPipeline AnalyticsTest Scenario CreationMaster Data Management
Soft Skills
Analytical ThinkingProblem SolvingExcellent Written CommunicationPresentation SkillsCustomer-Centric Mindset
Tools & Technologies
SalesforceJIRACRM AnalyticsDashboardsKPI Tracking
Certifications & Qualifications
Salesforce Certified Business AnalystSalesforce Administrator CertificationSalesforce Sales Cloud ConsultantAgile/Scrum CertificationCRM Analytics Certification
Industry Keywords
Business Process AnalysisRequirement TraceabilityChange Request EvaluationUAT PlanningStakeholder Management

Tech Stack

Tools & technologies
Cloud

About the role

Key responsibilities & impact
  • Analyze business processes
  • Gather requirements
  • Create reports and dashboards
  • Work closely with technical teams
  • Support front-end teams

Requirements

What you’ll need
  • Business Requirements Gathering
  • Requirement Elicitation Workshops
  • Process Mapping (As-Is / To-Be)
  • User Story Creation & Acceptance Criteria Definition
  • BRD, FRD, and Functional Specification Documentation
  • Gap Analysis & Impact Assessment
  • Backlog Management & Prioritization
  • Requirement Traceability
  • Strong understanding of Salesforce Sales Cloud
  • Opportunity, Account, Contact, Lead & Pipeline Management
  • Salesforce Security Model (Roles, Profiles, Permission Sets)
  • Approval Processes & Business Automation
  • Salesforce Reports & Dashboards
  • CRM Analytics (CRMA) / Revenue Intelligence
  • Salesforce Best Practices & Standard Functionality Adoption
  • Data Quality & Data Governance
  • Functional Solution Design
  • Wireframing and Process Flow Creation
  • Translating Business Requirements into Salesforce Solutions
  • Collaboration with Admins, Developers & Integration Teams
  • Integration Requirement Analysis
  • Change Request Evaluation & Effort Estimation
  • Release Readiness Support
  • UAT Planning & Coordination
  • Test Scenario & Test Case Creation
  • Defect Management & Validation Testing
  • Business Sign-off Management
  • Post-Deployment Validation
  • Dashboard & KPI Definition
  • Salesforce Reporting
  • Data Migration & Data Validation
  • Master Data Management
  • Data Analysis and Trend Identification
  • Pipeline Analytics & Sales Performance Reporting
  • Stakeholder Management
  • Executive Communication
  • Cross-functional Collaboration
  • Workshop Facilitation
  • Agile / Scrum Methodology
  • JIRA & Sprint Planning
  • Risk, Dependency & Issue Tracking
  • User Training & Adoption Programs
  • SOP & User Guide Creation
  • Change Impact Assessments
  • Enablement Planning
  • User Feedback Collection & Continuous Improvement
  • Adoption Monitoring & KPI Tracking
  • Strong Analytical Thinking
  • Problem Solving
  • Critical Thinking
  • Excellent Written & Verbal Communication
  • Presentation & Facilitation Skills
  • Attention to Detail
  • Customer-Centric Mindset
  • Ability to work with Global Stakeholders
  • Salesforce Certified Business Analyst
  • Salesforce Administrator Certification
  • Salesforce Sales Cloud Consultant
  • Agile/Scrum Certification (CSM/PSM)
  • CRM Analytics Certification (preferred)

Benefits

Comp & perks
  • Business Analysis & Requirements
  • Salesforce Functional Expertise
  • Solution Design & Delivery
  • Testing & Quality Assurance
  • Data & Reporting
  • Stakeholder & Project Management
  • Change Management & Enablement
  • Analytical & Soft Skills