Change Management Lead – Fixed Term

Change Management Lead responsible for driving adoption of new processes and tools across transformation initiatives at EXL.

Posted 7/10/2026part-timeRemote • 🇺🇸 United StatesSenior💰 $85 - $100 per hourWebsite

Key responsibilities & impact

Define and lead the end-to-end Organizational Change Management (OCM) strategy aligned to transformation objectives and business outcomes
Operate independently to assess change needs, identify risks, and recommend clear, actionable solutions without requiring detailed direction
Partner with transformation leads, business sponsors, and technology teams to ensure alignment, readiness, and sustained adoption
Ask thoughtful, probing questions to uncover root causes, challenge assumptions, and shape more effective change strategies
Translate complex, ambiguous information into clear narratives, stakeholder messaging, and actionable plans
Conduct change impact and readiness assessments and convert insights into targeted change interventions
Design and execute integrated OCM plans including communications, engagement, training, and resistance management
Drive adoption through structured engagement approaches, including leadership alignment, sponsor activation, and change champion networks
Establish and apply scalable OCM frameworks, tools, and templates to ensure consistency across initiatives
Monitor adoption, sentiment, and risk indicators; adjust strategies based on data and stakeholder feedback
Embed OCM into program governance and proactively manage risks that could impact adoption

What you’ll need

8+ years of experience in Organizational Change Management, supporting enterprise transformation initiatives
Proven ability to operate as an independent, strategic thinker, able to move from ambiguity to clear direction without heavy oversight
Exceptional critical thinking skills, with the ability to diagnose complex challenges and identify practical, high-impact solutions
Strong storytelling and communication skills, with the ability to translate complex concepts into clear, compelling narratives tailored to different audiences
Demonstrated ability to ask insightful, sometimes challenging questions that surface root issues, clarify direction, and improve outcomes
Experience influencing senior stakeholders and driving alignment across cross-functional, matrixed environments
Strong expertise across core OCM disciplines, including stakeholder engagement, communications, training, change impact analysis, and adoption measurement
Proficiency in change frameworks such as Prosci, ADKAR, or similar, with the ability to adapt approaches thoughtfully based on context
Excellent facilitation and consulting skills, with a focus on driving business outcomes not just delivering activities

Comp & perks

For more information on benefits and what we offer please visit us at https://www.exlservice.com/us-careers-and-benefits

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Hard Skills & Tools

Change Management StrategyChange Readiness AssessmentAdoption MeasurementTraining Design and ExecutionResistance Management

Soft Skills

Critical ThinkingStorytellingConsulting SkillsFacilitation SkillsStrategic Thinking