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Assistant Manager, Post Audit Operations
EXLAssistant Manager overseeing post-audit workflows and team performance in healthcare auditing operations. Managing collections, reporting, and process improvements to ensure compliance and operational excellence.
About the role
Key responsibilities & impact- This role manages post-audit workflows, provider collections, invoicing, reporting, and team performance while driving process improvements and ensuring compliance with company policies and regulatory requirements.
- Oversee daily post-audit operations, including provider collections, daily letter generation, invoicing, reporting, and inventory management.
- Ensure outbound collection calls, demand letters, and post-audit activities are completed within established service level agreements.
- Monitor and achieve client savings and internal revenue goals.
- Coordinate the timely submission of revenue and findings files and ensure accurate monthly invoicing.
- Analyze operational metrics and resolve issues that may impact revenue or client savings.
- Maintain accurate daily, weekly, and monthly operational reports.
- Supervise and support Post Audit Coordinators to ensure productivity and quality expectations are consistently met.
- Conduct regular team meetings, one-on-one coaching sessions, and performance reviews.
- Provide ongoing training, mentoring, and development opportunities for team members.
- Manage staffing, attendance, workload distribution, and timesheet approvals.
- Address escalated customer and provider issues while fostering a positive and accountable work environment.
Requirements
What you’ll need- Bachelor's degree in Business Administration, Healthcare Administration, Accounting, or a related field, or equivalent work experience.
- 5–8 years of operations experience, including at least 2 years in a supervisory or leadership role.
- Minimum of 2 years of healthcare industry experience.
- Working knowledge of revenue cycle management, accounting, reconciliation, invoicing, and collections.
- Strong analytical, organizational, and problem-solving skills.
- Excellent leadership, communication, coaching, and interpersonal skills.
- Advanced proficiency with Microsoft Excel, Word, and Outlook.
- Ability to prioritize multiple responsibilities and meet deadlines in a fast-paced environment.
Benefits
Comp & perks- For more information on benefits and what we offer please visit us at https://www.exlservice.com/us-careers-and-benefits
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Post-Audit WorkflowsProvider CollectionsInvoicingOperational ReportingInventory ManagementAccountingReconciliationCollections
Soft Skills
LeadershipCommunicationCoachingInterpersonal SkillsProblem-Solving