Lead Assistant Manager – Operations – Back Office – Voice

EXL

Lead Assistant Manager for operations in back office voice tasks at EXL. Responsible for collection strategies, portfolio management, and cross-department coordination.

Posted 7/9/2026full-timeNoida • 🇮🇳 IndiaSeniorWebsite

About the role

Key responsibilities & impact

Strong knowledge of collection strategy
Clear idea of various collection buckets and past due follow-up
Portfolio management
Reconciliation on policy level with respect to the open/close items on a policy
Coordinate with under writing department and Onshore for various queries
Good written & verbal communication skills
Must be good with excel
Having experience of Genius application will be an added advantage

Requirements

What you’ll need

Strong knowledge of collection strategy
Clear idea of various collection buckets and past due follow-up
Portfolio management
Reconciliation on policy level with respect to the open/close items on a policy
Coordinate with under writing department and Onshore for various queries
Good written & verbal communication skills
Must be good with excel
Having experience of Genius application will be an added advantage

Benefits

Comp & perks

EXL never requires or asks for fees/payments or credit card or bank details during any phase of the recruitment or hiring process and has not authorized any agencies or partners to collect any fee or payment from prospective candidates. EXL will only extend a job offer after a candidate has gone through a formal interview process with members of EXL’s Human Resources team, as well as our hiring managers.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Collection StrategyPortfolio ManagementPolicy ReconciliationExcel Proficiency

Soft Skills

Written CommunicationVerbal Communication