Senior Executive – AR Specialty

EXL

Senior Executive – AR specialty responsible for outbound calls to US healthcare providers and insurance companies. This role involves reviewing claims and ensuring timely payments in compliance with HIPAA.

Posted 7/9/2026full-timeChennai • 🇮🇳 IndiaSeniorWebsite

About the role

Key responsibilities & impact

Perform outbound calls to insurance companies, healthcare providers, and TPAs to follow up on pending or denied claims.
Handle accounts receivable (AR) activities in the **Provider Side Vertical** or **Payer Collections** process.
Review and analyze outstanding claims, identify issues, and take appropriate action to ensure timely payment.
Accurately document all call interactions and claim statuses in the system.
Resolve claim rejections, denials, and payment discrepancies by coordinating with insurance representatives and internal teams.
Maintain productivity and quality standards as per company and client requirements.
Provide clear communication and updates on claim progress to management.
Ensure compliance with HIPAA and organizational policies during all communications.
Exhibit flexibility and a proactive approach in handling multiple tasks and priorities

Requirements

What you’ll need

1–4 years of experience in US Healthcare AR Calling, Collections, or Patient Calling
Proven experience in Provider-side AR or Payer Collections
Hands-on experience calling US healthcare providers, insurance companies, and TPAs
Strong verbal communication skills with a neutral accent preferred
Experience working in a target-oriented, high-volume calling environment
Good understanding of US healthcare revenue cycle processes
Ability to maintain quality while meeting productivity benchmarks
Strong attention to detail and documentation skills
Familiarity with HIPAA, OIG, and compliance requirements
Ability to work independently and collaboratively within a team

Benefits

Comp & perks

EXL never requires or asks for fees/payments or credit card or bank details during any phase of the recruitment or hiring process and has not authorized any agencies or partners to collect any fee or payment from prospective candidates. EXL will only extend a job offer after a candidate has gone through a formal interview process with members of EXL’s Human Resources team, as well as our hiring managers.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Accounts ReceivableClaim AnalysisClaim ResolutionDocumentation SkillsRevenue Cycle Processes

Soft Skills

Attention to DetailFlexibilityProactive ApproachTeam CollaborationIndependent Work