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EXL

Senior AI Engineer

EXL

Senior AI Engineer defining the technical vision and leading development for Google Contact Center AI initiatives. Focus on CCAI Agent Assist and Dialogflow CX with robust solutions.

Posted 7/8/2026full-time🇮🇳 IndiaSeniorWebsite

Tech Stack

Tools & technologies
CloudPythonShell Scripting

About the role

Key responsibilities & impact
  • Defining the technical vision, designing robust solutions with a primary focus on CCAI Agent Assist and Dialogflow CX
  • Leading the end-to-end development of Google Contact Center AI (CCAI) initiatives

Requirements

What you’ll need
  • Bachelor Degree in relevant field with 6- 8 years of relevant experience
  • Proficient in Python, utilizing object-oriented programming, modern type hinting, and asynchronous patterns
  • Familiarity with modern Python package managers like uv, virtual environments (.venv), and pip
  • Ability to navigate CLI tools, as well as general shell scripting
  • Understanding of generative, goal-oriented architectures
  • Writing robust system instructions, managing conversational memory, and optimizing LLM context windows for voice interactions
  • Understanding the underlying mechanics of Dialogflow CX
  • Deploying agent components, webhook integrations, or backend APIs using Google Cloud Functions or Cloud Run
  • Utilizing gcloud for project configuration and authenticating environments via application-default credentials
  • Designing and registering external APIs that the LLM can invoke
  • Using utility functions to handle pagination and flatten API responses
  • Creating and orchestrating automated tests and evaluating agent performance metrics

Benefits

Comp & perks
  • Health insurance
  • Retirement plans
  • Paid time off
  • Flexible work arrangements
  • Professional development

ATS Keywords

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Hard Skills & Tools
PythonObject-Oriented ProgrammingAsynchronous PatternsShell ScriptingGenerative ArchitecturesAPI DesignAutomated TestingConversational Memory ManagementLLM Context OptimizationWebhook Integration
Certifications
Bachelor Degree in Relevant Field