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EXL

Executive

EXL

Executive in digital operations for travel industry, managing client interactions and data entry processes. Requires knowledge of GDS and related skills with a focus on learning and flexibility.

Posted 7/8/2026full-timeGurugram • 🇮🇳 IndiaJuniorWebsite

About the role

Key responsibilities & impact
  • Data entry
  • Copying information from one screen/source to another
  • Very low training, ramp time(Between 0 to 5 days)
  • Standard processing approach in almost all scenarios
  • Very low AHT(Between 0 to 5 mins) for processing

Requirements

What you’ll need
  • Higher Education Diploma with 0 - 2 years of relevant experience
  • Required French Language expert
  • Must have working knowledge on GDS (any)
  • Must have knowledge of working on GDS
  • Must have knowledge of Refunds, Fares & pricing
  • Travel certification is required
  • Must have knowledge of different fare and routing types
  • Good communication skills
  • Good Travel geographical knowledge
  • Maintaining high accuracy, productivity standards and should have willingness to learn
  • Will have Interaction with clients through email for query resolution and should build and maintain good working Relationships with customers
  • Participate in process improvement initiatives, be flexible and change ready in a dynamic work environment.

Benefits

Comp & perks
  • Must have working knowledge on GDS (any)
  • Must have knowledge of working on GDS
  • Must have knowledge of Refunds, Fares & pricing
  • Travel certification is required
  • Must have knowledge of different fare and routing types
  • Good communication skills
  • Good Travel geographical knowledge
  • Maintaining high accuracy, productivity standards and should have willingness to learn
  • Will have Interaction with clients through email for query resolution and should build and maintain good working Relationships with customers
  • Participate in process improvement initiatives, be flexible and change ready in a dynamic work environment.

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Data EntryGDS KnowledgeRefunds KnowledgeFares KnowledgePricing KnowledgeTravel Geography Knowledge
Soft Skills
Good Communication SkillsWillingness to LearnRelationship Building
Certifications
Travel Certification