Provider Relations Coordinator

EXL

Provider Relations Coordinator at EXL Health handling provider communications and issue resolution remotely. Join a dynamic Pre-Audit Team in a growth-oriented culture.

Posted 6/26/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $15 - $25 per hourWebsite

About the role

Key responsibilities & impact

Handle inbound provider calls, log details, and resolve issues with efficiency and professionalism.
Monitor and respond to internal and external emails within established service levels.
Log and return voicemails within established service levels.
Make outbound calls to assist providers with portal navigation, verify contact details, and confirm receipt of request letters.
Respond to chat inquiries from providers with clarity and accuracy.
Escalate unresolved issues to management and follow up as needed.
Communicate and report any workflow or system issues to leadership.
Consistently meet quality and productivity standards.
Uphold HIPAA and confidentiality regulations in all interactions.

Requirements

What you’ll need

Education: High school diploma or equivalent.
Experience: Prior customer service or high-volume call center experience required.
Healthcare experience is a plus but not mandatory!
Skills: Strong verbal and written communication skills.
Exceptional organizational and multitasking abilities.
Proficiency in Microsoft Office (Excel and Outlook).
Comfortable working in a high-volume, fast-paced environment with various software programs.

Benefits

Comp & perks

Comprehensive Training: Gain in-depth knowledge of provider relations and healthcare operations.
Mentorship Program: Benefit from guidance and coaching through our senior mentorship initiative.
Career Development: EXL Health offers unlimited growth opportunities within the company and beyond.
Innovative Environment: Collaborate with a team of sharp, entrepreneurial professionals eager to transform healthcare.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer servicecall center experienceHIPAA compliancemultitaskingMicrosoft OfficeExcelOutlook

Soft Skills

verbal communicationwritten communicationorganizational skillsprofessionalismefficiencyclarityaccuracy

Certifications

high school diploma