Implementation Project Management, PMO Lead – Third Party Administration, Life & Annuity Platforms

EXL

Delivery executive overseeing TPA Implementation PMO for Life & Annuity Platforms. Driving successful client implementations and operational excellence in a dynamic software solutions team.

Posted 6/19/2026full-time🇺🇸 United StatesSenior💰 $180,000 - $220,000 per yearWebsite

Tech Stack

Tools & technologies

AzurePMPServiceNow

About the role

Key responsibilities & impact

Lead the TPA Implementation PMO function, including governance model, operating standards, delivery methodology, and best practices.
Drive portfolio governance, project health reviews, risk management, and executive reporting
Oversee large-scale Life & Annuity platform, TPA Operations, conversion, and strategic implementation programs.
Ensure delivery against scope, schedule, quality, financials, and client commitments.
Guide Program Managers, Project Managers, and Scrum Masters to drive accountability and execution discipline.
Own portfolio budgeting, forecasting, resource planning, and utilization
Govern SOWs, scope, change requests, and contractual delivery commitments.
Serve as the key liaison across clients, executive leadership, Product, Technology, Delivery, Operations, and cross-functional teams.
Lead steering committees and governance forums with clear communication of status, risks, decisions, and outcomes.
Establish a PMO Center of Excellence to standardize tools, reporting, metrics, and delivery practices.
Build a high-performing PMO team and drive continuous improvement through automation, AI-enabled practices, and operational discipline.
Own a structured issue, risk, and dependency management process across the portfolio, ensuring early identification, clear ownership, and timely resolution before items escalate.
Establish a single escalation framework and command structure for critical client and production issues, driving root-cause resolution and reducing repeat escalations.

Requirements

What you’ll need

15+ years in project/program management, including 5+ years in senior leadership.
10+ years leading large-scale software implementation, platform modernization, or business transformation programs.
Strong experience in Life Insurance, Annuities, TPA, Policy Administration Systems, or Financial Services platforms.
Hands-on experience managing implementations within a TPA operating model, including conversions, ongoing administration, and multi-application solution landscapes.
Proven success managing multi-million-dollar portfolios and executive client relationships.
Experience governing SOWs, contracts, change requests, and delivery financials.
Proven ability to build and scale PMO organizations and governance frameworks.
Experience operating in global delivery models and matrixed organizations.
Strong experience in PMO leadership, portfolio management, and large-scale implementation delivery.
Deep understanding of Life Insurance, Annuity, Policy Administration Systems, TPA Operations, conversions, and implementation lifecycle.
Knowledge of Agile, Waterfall, Hybrid, and scaled delivery models.
Strong financial, commercial, resource, and delivery governance skills.
Ability to assess project health, risks, dependencies, metrics, and corrective actions across multiple programs.
Understanding of integrations, data conversion, migration, infrastructure, environments, release, and deployment management.
Experience with executive dashboards, KPIs, reporting tools, and project health metrics.
Working knowledge of JIRA, Azure DevOps, MS Project, Smartsheet, ServiceNow, Clarity, and Confluence.
Ability to apply AI tools, automation, and data-driven techniques to improve PMO effectiveness
Deep, practical knowledge of how a TPA ecosystem operates end-to-end and how its multiple platforms and applications interconnect across the policy lifecycle.
Proven ability to bring structure and a consolidated execution plan to complex programs spanning multiple distinct applications and technologies.
Strong issue, risk, and escalation management discipline, including root-cause analysis and proactive prevention of recurring delivery problems.
Bachelor’s degree in business, Information Technology, or a related field.
Strong understanding of project management methodologies for software delivery (Agile, Waterfall, PRINCE2, PMBOK, etc.), financial management, resource planning
PMP, PRINCE2, or PMO certification.

Benefits

Comp & perks

Health insurance
Retirement plans
Paid time off
Flexible work arrangements
Professional development opportunities

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

project managementportfolio managementlarge-scale software implementationplatform modernizationbusiness transformationfinancial governancerisk managementissue managementdata conversionAgile

Soft Skills

leadershipcommunicationaccountabilityexecution disciplinecontinuous improvementproblem-solvingrelationship managementstrategic thinkingteam buildinggovernance

Certifications

PMPPRINCE2PMO certificationBachelor’s degree in businessBachelor’s degree in Information Technology