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EXL

Data Scientist – Reinforcement Learning

EXL

Data Scientist developing Reinforcement Learning models for Collections strategy initiatives. Building intelligent decisioning systems and optimizing customer treatment paths.

Posted 6/10/2026full-timePhiladelphia • Pennsylvania • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies
AWSAzureCloudGoogle Cloud PlatformPyTorchTensorflow

About the role

Key responsibilities & impact
  • Design and develop Reinforcement Learning models to optimize collections strategies, customer treatment paths, and recovery outcomes.
  • Build adaptive decisioning systems using techniques such as:
  • Q-Learning
  • Deep Q Networks (DQN)
  • Policy Gradient Methods
  • Contextual Bandits
  • Markov Decision Processes (MDP)
  • Develop sequential and behavioral models for customer engagement, repayment prediction, and collections prioritization.
  • Apply stochastic modeling and probabilistic methods to optimize dynamic treatment strategies under uncertainty.
  • Collaborate with business stakeholders to translate collections and risk management problems into scalable AI/ML solutions.
  • Build and maintain machine learning pipelines in Databricks or similar distributed computing environments.
  • Conduct experimentation, simulation, and offline policy evaluation to validate RL strategies before deployment.

Requirements

What you’ll need
  • Experience in collections, credit risk, customer analytics, or financial services domains.
  • Familiarity with:
  • Deep Learning frameworks (TensorFlow, PyTorch)
  • MLOps and CI/CD workflows
  • Real-time decision systems
  • Cloud platforms such as AWS, Azure, or GCP

Benefits

Comp & perks
  • Must-Have Qualifications
  • Strong experience in Reinforcement Learning and sequential decision-making systems.
  • Hands-on expertise with:
  • Reinforcement Learning algorithms (Q-Learning, DQN, PPO, Bandits, etc.)
  • Markov Decision Processes (MDP)

ATS Keywords

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Hard Skills & Tools
Reinforcement LearningQ-LearningDeep Q NetworksPolicy Gradient MethodsContextual BanditsMarkov Decision Processesstochastic modelingprobabilistic methodsmachine learning pipelinescustomer engagement modeling
Soft Skills
collaborationproblem-solvingcommunication