Senior Quality Manager – Insurance

EXL

Senior Quality Manager ensuring compliance in quality management processes for client operations. Engaging with stakeholders to drive process excellence and facilitate improvements in quality.

Posted 6/8/2026full-timePasay • 🇵🇭 PhilippinesSeniorWebsite

About the role

Key responsibilities & impact

Engage with multiple stakeholders and client teams across diverse business functions to gain an in-depth understanding of the process value chain.
Partner with teams across diverse business functions to translate business processes into process maps.
Perform data and process analysis to identify improvement opportunities.
Create tools and practices to ensure compliance with quality practices such as Six Sigma, business continuity and risk mitigation.
Responsible for leading significant process improvement projects and ensuring compliance to quality standards.

Requirements

What you’ll need

Bachelor’s degree in Business Administration, Quality Management, or a related field.
Relevant certifications (e.g., Six Sigma, Lean) are a plus.
2 - 3 years experience in a quality assurance or process improvement role, preferably within a transactional or operational environment.

Benefits

Comp & perks

Professional development
Trainings on quality concepts/ tools and Lean Six Sigma

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data analysisprocess analysisprocess mappingprocess improvementquality assurance

Soft Skills

stakeholder engagementcommunicationcollaborationleadership

Certifications

Bachelor's degreeSix SigmaLean