Manager

EXL

Service Delivery Manager within the Cloud Data Warehouse delivery team. Adapting quickly to challenges of a small, fast-growing software organization.

Posted 6/3/2026full-timePune • 🇮🇳 IndiaMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

AzureETLHadoopOraclePySparkScalaSDLCSparkSQL

About the role

Key responsibilities & impact

Managing Customer engagement, Liaise with Clients Engagement managers oversee the customer service operations within a business, dealing with customers directly and often as their first point of contact.
Application supports: On-call rotation, Receiving and acknowledging tickets, Incident triaging and priority assessment, Assignment of incidents, Incident resolution, Application monitoring and preventive maintenance, Weekly status and SLA reporting
Incident and Problem management: Analyse, troubleshoot and work with team to resolve complex production application defects, Identify root cause and devise and implement permanent solutions to recurring defects
Build and maintain application monitoring, optimisation and utilisation
Lead the support team to achieve compliance with SLAs, work within commercial and resource constraints; prioritisation, resourcing, scheduling and QA across all activities.
Communicate with stakeholders in case of delays or SLA breaches.
Maintain and own defect management and incident resolution process.
Follow up with third party vendors for issue resolution and prevention, if required.
Perform weekly incident/bug review meetings with application team.
Perform custom, ad-hoc data analysis and reporting based on stakeholder requests within SLA.
Support weekly and monthly customer report processing.
Conduct regular presentations to team/stakeholders.
Good experience of working in Agile methodologies.
Manage process improvements.
Resolve defects within the defined service levels.
Review and take actions on operational metrics reporting.
Follow SDLC standards, source code management, and release management procedures.
Excellent verbal and written communication skills.
Mentor offshore team members in Process and Delivery of work items within defined schedule.
Ability to be eloquent and present different point-of-view during production support and releases.
Code Management & working experience in GIT Hub, Azure DevOps or Similar.
Working knowledge of Azure Data Factory and Azure Data Bricks.
ETL process and tools.
DevOps practices such as infrastructure as code, continuous integration and automated deployment.
Spark or Hadoop or Hive (incl. derivatives like pySpark (preferred), Spark Scala or Spark SQL) or Similar.
SQL queries & working experience in SQL code or Stored Procedures or Functions or Views or Similar.
Performance tuning, design or architecture of new solutions with Data Warehouse Architects.
Data warehouse working experience of concepts and development using SQL on single (SQL Server, Oracle or Similar) and parallel platforms (Azure SQL Data Warehouse Synapse or Snowflake)

Requirements

What you’ll need

Graduate in Computer Science, Data Science, or related field.
Managing Customer engagement, Liaise with Clients Engagement managers oversee the customer service operations within a business, dealing with customers directly and often as their first point of contact.
Application supports: On-call rotation, Receiving and acknowledging tickets, Incident triaging and priority assessment, Assignment of incidents, Incident resolution, Application monitoring and preventive maintenance, Weekly status and SLA reporting
Incident and Problem management: Analyse, troubleshoot and work with team to resolve complex production application defects, Identify root cause and devise and implement permanent solutions to recurring defects
Build and maintain application monitoring, optimisation and utilisation
Follow up with third party vendors for issue resolution and prevention, if required.
Perform custom, ad-hoc data analysis and reporting based on stakeholder requests within SLA.
Support weekly and monthly customer report processing.
Conduct regular presentations to team/stakeholders.
Good experience of working in Agile methodologies
Manage process improvements
Resolve defects within the defined service levels.
Review and take actions on operational metrics reporting
Follow SDLC standards, source code management, and release management procedures
Excellent verbal and written communication skills
Mentor offshore team members in Process and Delivery of work items within defined schedule
Ability to be eloquent and present different point-of-view during production support and releases
Code Management & working experience in GIT Hub, Azure DevOps or Similar
Working knowledge of Azure Data Factory and Azure Data Bricks
ETL process and tools
DevOps practices such as infrastructure as code, continuous integration and automated deployment.
Spark or Hadoop or Hive (incl. derivatives like pySpark (preferred), Spark Scala or Spark SQL) or Similar.
SQL queries & working experience in SQL code or Stored Procedures or Functions or Views or Similar
Performance tuning, design or architecture of new solutions with Data Warehouse Architects
Data warehouse working experience of concepts and development using SQL on single (SQL Server, Oracle or Similar) and parallel platforms (Azure SQL Data Warehouse Synapse or Snowflake)

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account EXL Website LinkedIn All Job Openings 10,000+ employees 💰 $2M Venture Round on 2015-01 Choosing a digital partner is about more than capabilities — it’s about collaboration and character. Manager 🔥 1 hour ago 🏢🏡 Pune – Hybrid ⏰ Full Time 🟡 Mid-level 🟠 Senior 👔 Manager Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Managing Customer engagement, Liaise with Clients Engagement managers oversee the customer service operations within a business, dealing with customers directly and often as their first point of contact.
Application supports: On-call rotation, Receiving and acknowledging tickets, Incident triaging and priority assessment, Assignment of incidents, Incident resolution, Application monitoring and preventive maintenance, Weekly status and SLA reporting
Incident and Problem management: Analyse, troubleshoot and work with team to resolve complex production application defects, Identify root cause and devise and implement permanent solutions to recurring defects
Build and maintain application monitoring, optimisation and utilisation
Lead the support team to achieve compliance with SLAs, work within commercial and resource constraints; prioritisation, resourcing, scheduling and QA across all activities.
Communicate with stakeholders in case of delays or SLA breaches.
Maintain and own defect management and incident resolution process.
Follow up with third party vendors for issue resolution and prevention, if required.
Perform weekly incident/bug review meetings with application team.
Perform custom, ad-hoc data analysis and reporting based on stakeholder requests within SLA.
Support weekly and monthly customer report processing.
Conduct regular presentations to team/stakeholders.
Good experience of working in Agile methodologies.
Manage process improvements.
Resolve defects within the defined service levels.
Review and take actions on operational metrics reporting.
Follow SDLC standards, source code management, and release management procedures.
Excellent verbal and written communication skills.
Mentor offshore team members in Process and Delivery of work items within defined schedule.
Ability to be eloquent and present different point-of-view during production support and releases.
Code Management & working experience in GIT Hub, Azure DevOps or Similar.
Working knowledge of Azure Data Factory and Azure Data Bricks.
ETL process and tools.
DevOps practices such as infrastructure as code, continuous integration and automated deployment.
Spark or Hadoop or Hive (incl. derivatives like pySpark (preferred), Spark Scala or Spark SQL) or Similar.
SQL queries & working experience in SQL code or Stored Procedures or Functions or Views or Similar.
Performance tuning, design or architecture of new solutions with Data Warehouse Architects.
Data warehouse working experience of concepts and development using SQL on single (SQL Server, Oracle or Similar) and parallel platforms (Azure SQL Data Warehouse Synapse or Snowflake) 🎯 Requirements
Graduate in Computer Science, Data Science, or related field.
Managing Customer engagement, Liaise with Clients Engagement managers oversee the customer service operations within a business, dealing with customers directly and often as their first point of contact.
Application supports: On-call rotation, Receiving and acknowledging tickets, Incident triaging and priority assessment, Assignment of incidents, Incident resolution, Application monitoring and preventive maintenance, Weekly status and SLA reporting
Incident and Problem management: Analyse, troubleshoot and work with team to resolve complex production application defects, Identify root cause and devise and implement permanent solutions to recurring defects
Build and maintain application monitoring, optimisation and utilisation
Follow up with third party vendors for issue resolution and prevention, if required.
Perform custom, ad-hoc data analysis and reporting based on stakeholder requests within SLA.
Support weekly and monthly customer report processing.
Conduct regular presentations to team/stakeholders.
Good experience of working in Agile methodologies
Manage process improvements
Resolve defects within the defined service levels.
Review and take actions on operational metrics reporting
Follow SDLC standards, source code management, and release management procedures
Excellent verbal and written communication skills
Mentor offshore team members in Process and Delivery of work items within defined schedule
Ability to be eloquent and present different point-of-view during production support and releases
Code Management & working experience in GIT Hub, Azure DevOps or Similar
Working knowledge of Azure Data Factory and Azure Data Bricks
ETL process and tools
DevOps practices such as infrastructure as code, continuous integration and automated deployment.
Spark or Hadoop or Hive (incl. derivatives like pySpark (preferred), Spark Scala or Spark SQL) or Similar.
SQL queries & working experience in SQL code or Stored Procedures or Functions or Views or Similar
Performance tuning, design or architecture of new solutions with Data Warehouse Architects
Data warehouse working experience of concepts and development using SQL on single (SQL Server, Oracle or Similar) and parallel platforms (Azure SQL Data Warehouse Synapse or Snowflake) Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Senior Manager – IT Product Support 🕒 6 days ago Marsh McLennan 10,000+ employees 💸 Finance Website LinkedIn All Job Openings Senior Manager of IT Product Support at Oliver Wyman focusing on procurement operations and financial management in hybrid role. Seeking a candidate with 15+ years of experience in complex organizations. 🏢🏡 Pune – Hybrid ⏰ Full Time 🟠 Senior 👔 Manager Senior Manager – Business Analysis, Cost Controlling 🕒 May 27 Emerson 10,000+ employees 🏢 Enterprise ⚡ Energy ☁️ SaaS Website LinkedIn All Job Openings Senior Finance Manager overseeing cost accounting and reporting for valves manufacturing. Collaborating with cross-functional teams and driving commercial excellence in India. 🏢🏡 Pune – Hybrid ⏰ Full Time 🟠 Senior 👔 Manager Segment Manager 🕒 May 26 ABB 10,000+ employees ⚡ Energy 🔧 Hardware 🤝 B2B Website LinkedIn All Job Openings Segment Manager conducting proactive business development for assigned industry segments in India. Leading product expertise and customer engagement to ensure profitable business growth. 🏢🏡 Pune – Hybrid 💰 $545.9M Post-IPO Debt - ABB on 2023-11 ⏰ Full Time 🟠 Senior 🔴 Lead 👔 Manager Development Manager 🕒 May 18 iCert Global 51 - 200 📚 Education ☁️ SaaS 🤝 B2B Website LinkedIn All Job Openings Engineering Manager leading a team of engineers at Icertis, driving technical excellence in backend development for the Core Platform Extension. Collaborating with cross-functional teams to achieve organizational goals. 🏢🏡 Pune – Hybrid ⏰ Full Time 🟠 Senior 🔴 Lead 👔 Manager Manager, Strategic Forecasting 🕒 May 12 MSD 10,000+ employees 🧬 Biotechnology 💊 Pharmaceuticals ⚕️ Healthcare Insurance Website LinkedIn All Job Openings Manager Strategic Forecasting responsible for delivering forecasts using analytical techniques for pharmaceutical products. Collaborating with stakeholders to enhance forecasting capabilities in India. 🏢🏡 Pune – Hybrid ⏰ Full Time 🟡 Mid-level 🟠 Senior 👔 Manager View More Manager Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

SQLETLSparkHadooppySparkAzure Data FactoryAzure Data BricksDevOpsincident managementapplication monitoring

Soft Skills

communicationmentoringproblem-solvingcustomer engagementteam leadershippresentation skillsprocess improvementanalytical skillscollaborationprioritization