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EXL

Senior Quality Analyst

EXL

Quality Analyst monitoring transactions and providing feedback for improvement at EXL's data operations. Engaging in quality assurance activities for business process excellence.

Posted 6/3/2026full-timePune • 🇮🇳 IndiaSeniorWebsite

About the role

Key responsibilities & impact
  • Conduct Transaction Monitoring as per guidelines defined in the QSD
  • Provide feedback to associates based on monitoring results
  • Prepare transaction monitoring reports and ensure timely and accurate reporting
  • Conduct ongoing analysis of quality performance and recommend actions for improvement at associate / process level
  • Update Prompt with performance data to ensure timely and accurate reporting of SLAs
  • Participate in calibration exercises on a regular basis to ensure consistency in measurement.
  • Work closely with Trainer / SME and Operations team to conduct team huddles
  • Perform transaction processing as per defined policies and procedures
  • Co-ordinate all process improvement initiatives
  • Understand and participate in baseline activities

Requirements

What you’ll need
  • Higher Education Diploma with 1 - 2 years of relevant experience
  • Attention To Consistency
  • Internal Communications
  • Interpersonal Relationship Building
  • Leadership Capabilities
  • Proficiency in Microsoft Office, Microsoft Power BI Software, Minitab Statistical Software
  • Numerical Analysis
  • Ability to work under Pressure

Benefits

Comp & perks
  • EXL never requires or asks for fees/payments or credit card or bank details during any phase of the recruitment or hiring process and has not authorized any agencies or partners to collect any fee or payment from prospective candidates. EXL will only extend a job offer after a candidate has gone through a formal interview process with members of EXL’s Human Resources team, as well as our hiring managers.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
transaction monitoringquality performance analysisnumerical analysis
Soft Skills
attention to consistencyinternal communicationsinterpersonal relationship buildingleadership capabilitiesability to work under pressure
Certifications
Higher Education Diploma