Training Manager

EXL

Training Manager leading training and development in healthcare payment integrity at EXL. Responsible for developing high-performing teams and effective training solutions.

Posted 5/28/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $100,000 - $120,000 per yearWebsite

About the role

Key responsibilities & impact

Lead, coach, and develop a team of clinical and coding trainers while establishing a culture of accountability, engagement, and continuous improvement
Set clear performance expectations and provide regular feedback, coaching, and development opportunities to drive individual and team success
Oversee trainer performance, workload prioritization, and execution against business goals, training deliverables, and operational timelines
Develop and execute training strategies and programs that support onboarding, speed to proficiency, performance improvement, and long-term capability building
Ensure all training programs remain relevant, accurate, and aligned with business needs, client expectations, and operational priorities
Conduct training needs assessments and identify capability gaps across teams
Monitor, evaluate, and continuously improve training effectiveness through performance metrics, learner feedback, observations, and assessments
Partner cross-functionally with Operations, Quality, Clinical, Coding, and Leadership teams to align training priorities and drive business outcomes
Maintain visibility into training records, reporting, trainee progression, and readiness metrics
Organize and facilitate training sessions, workshops, webinars, and development activities as needed
Manage team resources effectively and remove barriers impacting trainer success
Stay current on industry trends, best practices, and evolving learning methodologies

Requirements

What you’ll need

Bachelor’s degree in Education, Business, Healthcare, or related field (or equivalent experience)
5+ years in training or learning & development within healthcare (nursing and/or medical coding)
Proven experience leading and developing trainers, including nurses and certified coders
Certification in training or learning & development strongly preferred
Background in nursing, medical coding, or healthcare operations strongly preferred
**Desirable Skills:**
Strong ability to upskill teams and accelerate speed to proficiency through effective training delivery and coaching
Demonstrated success improving training outcomes, performance, and quality through targeted development strategies
Ability to assess skill gaps and implement focused development plans for trainers and learners
Strong leadership skills with the ability to coach, mentor, and drive accountability across training teams
Data-driven approach to evaluate training effectiveness and continuously improve results
Excellent communication and stakeholder management skills across operations, quality, and leadership
Ability to translate complex clinical and coding concepts into clear, practical training
Experience in one of the following: Outpatient, DRG or CVA auditing, preferred but not required

Benefits

Comp & perks

A fast-paced, innovative environment with a team of industry-leading experts
Hands-on experience with top-tier clients in the healthcare industry
A strong culture of collaboration, support, and inclusivity
Competitive benefits package, including healthcare, vision, dental, and 401(k) options

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

training strategiestraining needs assessmentsperformance metricslearner feedbackobservationsassessmentsupskillingdevelopment plansclinical conceptscoding concepts

Soft Skills

leadershipcoachingmentoringaccountabilitycommunicationstakeholder managementorganizational skillscontinuous improvementengagementperformance improvement

Certifications

certification in trainingcertification in learning & development