Assistant Vice President

EXL

Assistant Vice President managing operations and client satisfaction for leading data analytics company EXL. Focused on coaching and developing teams while achieving business objectives.

Posted 5/26/2026full-timePasay • 🇵🇭 PhilippinesLeadWebsite

About the role

Key responsibilities & impact

End to end management of customer and client experience and service delivery
Directs contact center operational strategies through forecasting and capacity planning, increasing productivity and maintaining quality and customer service standards
Maintains vendor-client partnership by aligning company and client vision with effective communication
Reports and manages financials and P&L through cost and revenue leakage reduction
Performs due diligence and participates in opportunity identification for process improvements utilizing established techniques/methodologies e.g. LEAN/Six Sigma
Analyzes data and come up with recommendable action to meet and exceed performance requirement. Recommend necessary process changes to improve team performance
Facilitates smooth transition and migration of business processes
Provides leadership, guidance and support to all team members in achieving goals and objectives
Designs and conducts capability development training sessions for managers to support career growth and succession
Any other essential function that may occur from time to time as directed by the management

Requirements

What you’ll need

Quality and accuracy of deliverables
Efficiency and effectiveness (result-orientation)
Training delivery
Adherence to internal standards
Interaction with the clients/ customer at an appropriate level to ensure high levels of client satisfaction
Employee satisfaction, people development and morale
Good performance on any other function that may occur from time to time or as directed by the Supervisor
Builds and maintains atmosphere where coaching, counseling, and feedback are considered essential for better performance
Risk recognition, assessment, analyses, management and mitigation
Robust understanding of BPO and client processes while suggesting an optimum solution for the client
Demonstration of in-depth knowledge and application of various methodologies in relevant situations or phases

Benefits

Comp & perks

EXL never requires or asks for fees/payments or credit card or bank details during any phase of the recruitment or hiring process and has not authorized any agencies or partners to collect any fee or payment from prospective candidates. EXL will only extend a job offer after a candidate has gone through a formal interview process with members of EXL’s Human Resources team, as well as our hiring managers.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

LEANSix Sigmadata analysisfinancial managementP&L managementprocess improvementcapacity planningforecastingtraining deliveryperformance management

Soft Skills

leadershipcommunicationclient satisfactionteam supportcoachingcounselingfeedbackemployee developmentresult-orientationrisk management