EXL

Customer Service Executive – Inbound Voice, Back-End, English

EXL

full-time

Posted on:

Location Type: Office

Location: Bogotá • 🇨🇴 Colombia

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Job Level

JuniorMid-Level

About the role

  • Process back office transactions in US P&C client area (mid term changes, endorsements, coding, correspondence)
  • Process transactions as per SLAs outlined by the client
  • Follow defined and documented desktop procedures for processing
  • Meet assigned targets in accordance with SLA
  • Ensure quality of transactions is compliant with predefined parameters
  • Perform data entry and copy information from one screen/source to another
  • Operate with very low AHT (Between 0 to 5 mins) and minimal ramp time

Requirements

  • Higher Education Diploma with 0 - 2 years of relevant experience
  • Very low training, ramp time (Between 0 to 5 days)
  • Ability to perform data entry and copy information from one screen/source to another
  • Ability to meet SLA targets and work within strict deadlines
  • Ensure transaction quality compliant with predefined parameters

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
data entrytransaction processingcodingcorrespondence
Soft skills
ability to meet deadlinesattention to detail
Certifications
Higher Education Diploma