Senior Manager

EXL

. Lead and mentor a **team of SRE engineers (Level 7 ICs)** .

Posted 5/25/2026full-timeGurugram • 🇮🇳 IndiaSeniorWebsite

Tech Stack

Tools & technologies

AzureCloudGoogle Cloud PlatformGrafanaLinux

About the role

Key responsibilities & impact

Lead and mentor a **team of SRE engineers (Level 7 ICs)**
Own **end-to-end incident management operations** across regions
Establish and drive **incident response processes and governance**
Ensure effective **16x7 delivery model across geographies**
Act as escalation point for **critical incidents and stakeholder communication**
Drive continuous improvements in **MTTM and operational efficiency**
Lead **process enhancements, SOP creation, and knowledge transfer planning**

Requirements

What you’ll need

Strong experience in **SRE / Incident Management leadership**
Proven ability to manage **high-impact, complex incidents**
Excellent **communication, stakeholder management, and leadership skills**
Ability to **drive alignment and influence cross-functional teams**
Ability to proactively identify risks using monitoring tools such as DataDog and Grafana dashboards
Experience in incident response with capability to quickly restore services (restart, patch, or remediate live issues)
Strong focus on minimizing service downtime across environments
Hands-on experience supporting both on-premise (Linux environments) and cloud platforms (primarily Azure, with some exposure to GCP)
Solid understanding of networking concepts and system architecture

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account EXL Website LinkedIn All Job Openings 10,000+ employees 💰 $2M Venture Round on 2015-01 Choosing a digital partner is about more than capabilities — it’s about collaboration and character. Senior Manager 🔥 1 hour ago 🏢🏡 Gurugram – Hybrid ⏰ Full Time 🟠 Senior 👔 Manager Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Lead and mentor a **team of SRE engineers (Level 7 ICs)**
Own **end-to-end incident management operations** across regions
Establish and drive **incident response processes and governance**
Ensure effective **16x7 delivery model across geographies**
Act as escalation point for **critical incidents and stakeholder communication**
Drive continuous improvements in **MTTM and operational efficiency**
Lead **process enhancements, SOP creation, and knowledge transfer planning** 🎯 Requirements
Strong experience in **SRE / Incident Management leadership**
Proven ability to manage **high-impact, complex incidents**
Excellent **communication, stakeholder management, and leadership skills**
Ability to **drive alignment and influence cross-functional teams**
Ability to proactively identify risks using monitoring tools such as DataDog and Grafana dashboards
Experience in incident response with capability to quickly restore services (restart, patch, or remediate live issues)
Strong focus on minimizing service downtime across environments
Hands-on experience supporting both on-premise (Linux environments) and cloud platforms (primarily Azure, with some exposure to GCP)
Solid understanding of networking concepts and system architecture Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Tech Product Platform Manager 🕒 April 13 OakNorth 501 - 1000 Website LinkedIn All Job Openings Tech Product Platform Manager overseeing tool governance and enablement in AI-native bank. Building frameworks and processes for effective application management and AI integration. 🏢🏡 Gurugram – Hybrid ⏰ Full Time 🟡 Mid-level 🟠 Senior 👔 Manager Data Enrichment Manager 🕒 March 17 Anaqua 501 - 1000 Website LinkedIn All Job Openings Project Manager at Anaqua managing data enrichment projects across IP portfolios. Responsible for stakeholder communication, risk management, and project delivery for client satisfaction. 🏢🏡 Gurugram – Hybrid 💰 Private Equity Round on 2019-02 ⏰ Full Time 🟠 Senior 🔴 Lead 👔 Manager View More Manager Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

SREincident managementMTTMprocess enhancementsSOP creationLinuxAzureGCPnetworking conceptssystem architecture

Soft Skills

leadershipcommunicationstakeholder managementrisk identificationcross-functional team alignmentinfluencementoringcontinuous improvementincident responseknowledge transfer