Manager

EXL

Manager leading a global Incident Management team in operational excellence. Driving specialized consulting and executive-level decision-making for assigned clients.

Posted 5/25/2026full-timeGurugram • 🇮🇳 IndiaMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

AzureCloudGoogle Cloud PlatformGrafanaLinux

About the role

Key responsibilities & impact

Manage operational delivery and stakeholder relationships for assigned clients.
Provide specialized consulting advice based on engagement requirements and support executive-level decision-making.
Lead and mentor a **team of SRE engineers (Level 7 ICs)**
Own **end-to-end incident management operations** across regions
Establish and drive **incident response processes and governance**
Ensure effective **16x7 delivery model across geographies**
Act as escalation point for **critical incidents and stakeholder communication**
Drive continuous improvements in **MTTM and operational efficiency**
Lead **process enhancements, SOP creation, and knowledge transfer planning**

Requirements

What you’ll need

Strong experience in **SRE / Incident Management leadership**
Proven ability to manage **high-impact, complex incidents**
Excellent **communication, stakeholder management, and leadership skills**
Ability to **drive alignment and influence cross-functional teams**
Ability to proactively identify risks using monitoring tools such as DataDog and Grafana dashboards
Experience in incident response with capability to quickly restore services (restart, patch, or remediate live issues)
Strong focus on minimizing service downtime across environments
Hands-on experience supporting both on-premise (Linux environments) and cloud platforms (primarily Azure, with some exposure to GCP)
Solid understanding of networking concepts and system architecture

Benefits

Comp & perks

Strong experience in **SRE / Incident Management leadership**
Proven ability to manage **high-impact, complex incidents**
Excellent **communication, stakeholder management, and leadership skills**
Ability to **drive alignment and influence cross-functional teams**
Ability to proactively identify risks using monitoring tools such as DataDog and Grafana dashboards
Experience in incident response with capability to quickly restore services (restart, patch, or remediate live issues)
Strong focus on minimizing service downtime across environments
Hands-on experience supporting both on-premise (Linux environments) and cloud platforms (primarily Azure, with some exposure to GCP)
Solid understanding of networking concepts and system architecture

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

SREincident managementMTTMprocess enhancementsSOP creationknowledge transfer planningLinuxAzureGCPnetworking concepts

Soft Skills

communicationstakeholder managementleadershiprisk identificationinfluencecross-functional collaborationmentoringcontinuous improvementescalation managementoperational delivery