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Tech Stack
Tools & technologiesCloud
About the role
Key responsibilities & impact- The role revolves around being responsible for leading and expanding client engagement for strategic accounts based in the EMEA region.
- This role demands a dynamic leader who can manage existing client relationships whilst also driving new revenue growth, elevate the client experience, and drive significant portfolio growth through strategic account planning and solution delivery.
- Manage and nourish existing client relationships while proactively evolving them into broader, value-driven partnerships.
- Act as a trusted advisor to clients, providing insights and thought leadership that influence strategic decisions.
- Cultivating relationships with senior stakeholders, influencing decision-making, and ensuring alignment between client objectives and EXL service offerings.
- Oversee deal structuring, negotiation, and execution to support business expansion.
- Collaborate with delivery, solutioning, and domain teams to ensure seamless execution and client satisfaction.
- Deliver the full spectrum of EXL’s service offerings—including Data Management, Digital Engineering, Analytics, and AI, Revenue integrity services, F&A Ops and Domain ops—that generate measurable business impact for clients.
Requirements
What you’ll need- Bachelor’s degree in Business, Economics, Engineering, Technology, or a related discipline.
- Master’s degree (MBA or equivalent) from a reputed institution, with a focus on Strategy, Marketing, Finance, or General Management.
- Minimum 12+ years of experience in Account Management & Client Success.
- Experience of working in or with Insurance and Healthcare & Lifesciences sectors is preferred.
- Proven track record in account management, sales, or business development, ideally within the Insurance & Healthcare & Lifesciences (HLS) sector.
- Strong background in data and technology, including expertise in domain operations, data analytics, cloud technologies, and digital transformation initiatives.
- Demonstrated success in managing complex sales cycles and consistently achieving financial targets.
- Dedicated to achieving business results, with a focus on driving growth while maintaining a client-centric approach.
- Skilled in negotiating within specific parameters and closing deals through logical, incremental steps.
- Ability to demonstrate thought leadership and provide strategic guidance to clients.
- Proficient in translating EXL’s features into solutions that resolve strategic client pain points, using language that aligns with client business objectives.
- Ability to build and nurture strong relationships with senior executives and influence decision-making at all levels.
- Excellent communication, negotiation, and presentation skills, with the ability to articulate complex solutions clearly and persuasively.
- Collaborative approach, with the ability to work effectively with both technical and business teams to ensure alignment and successful solution delivery.
Benefits
Comp & perks- A competitive salary with a generous bonus, private healthcare, critical illness life assurance at 4 x your annual salary, income protection insurance, and a rewarding pension.
- EXL provides everyday financial well-being solutions, such as cash back cards, in which you can earn cashback while enjoying discounts, promotions, and offers from top retailers.
- We also offer a Cycle Scheme where you can save money on bikes and cycling accessories.
- At EXL, we are committed to providing our employees with the tools and resources they need to succeed and excel in their careers.
- We offer a wide range of professional and personal development opportunities.
- We also support a range of learning initiatives that allow our employees to build on their existing skills and knowledge. From online courses to seminars and workshops, our employees have the opportunity to enhance their skills and stay up to date with the latest trends and technologies.
- As an Equal Opportunity Employer, EXL is committed to diversity. Our company does not discriminate based on race, religion, colour, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, age, or disability status.
- EXL employees are eligible to purchase stock as part of our Employee Stock Purchase Plan (ESPP).
- At EXL, we offer a flexible hybrid working model that allows employees to live a balanced, healthy lifestyle while strengthening our culture of collaboration.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
account managementclient successdata analyticscloud technologiesdigital transformationdeal structuringnegotiationbusiness developmentfinancial targetssolution delivery
Soft Skills
leadershipclient-centric approachthought leadershiprelationship buildinginfluencing decision-makingcommunicationpresentation skillscollaborationstrategic guidanceproblem-solving
Certifications
Bachelor’s degreeMaster’s degree (MBA or equivalent)