Call Center Manager – Healthcare Industry

EXL

Call Center Manager overseeing healthcare related customer service operations. Ensuring high-quality service while managing the team and compliance with regulations.

Posted 5/22/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $60,100 - $85,800 per yearWebsite

About the role

Key responsibilities & impact

Overseeing day-to-day customer service operations
Ensuring efficient handling of inbound and outbound calls while maintaining high-quality service standards
Managing a team of customer service representatives
Providing coaching and performance feedback
Monitoring workflow to meet client-specific service levels
Ensuring accurate and timely updates to policy information
Compliance with all regulatory requirements (including HIPAA)
Maintaining strict adherence to established communication scripts and procedures

Requirements

What you’ll need

Proven service aptitude and customer service skills in handling customer concerns effectively, timely and in a courteous manner.
Previous call center manager experience, insurance or healthcare environment
Demonstrated decision making skills
Flexible/Open to change - ability to adapt positively to changing business needs
Focus on results - Proven ability to set and meet aggressive goals
College degree or equivalent work experience
Previous call center experience a plus
High school diploma
PC/ Technological skills - Solid Windows based and mainframe experience, Microsoft Office Experience
Scheduled hours may range from 8am-8pm Eastern daily
Strong phone and verbal communication skills along with active listening
Excellent communication skills
Ability and willingness to learn
Attention to Detail and Organization
Ability to work in a fast-paced environment

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account EXL Website LinkedIn All Job Openings 10,000+ employees 💰 $2M Venture Round on 2015-01 Choosing a digital partner is about more than capabilities — it’s about collaboration and character. Call Center Manager – Healthcare Industry 🔥 0 minutes ago 🇺🇸 United States – Remote 💵 $60.1k - $85.8k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Call Center Representative Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Overseeing day-to-day customer service operations
Ensuring efficient handling of inbound and outbound calls while maintaining high-quality service standards
Managing a team of customer service representatives
Providing coaching and performance feedback
Monitoring workflow to meet client-specific service levels
Ensuring accurate and timely updates to policy information
Compliance with all regulatory requirements (including HIPAA)
Maintaining strict adherence to established communication scripts and procedures 🎯 Requirements
Proven service aptitude and customer service skills in handling customer concerns effectively, timely and in a courteous manner.
Previous call center manager experience, insurance or healthcare environment
Demonstrated decision making skills
Flexible/Open to change - ability to adapt positively to changing business needs
Focus on results - Proven ability to set and meet aggressive goals
College degree or equivalent work experience
Previous call center experience a plus
High school diploma
PC/ Technological skills - Solid Windows based and mainframe experience, Microsoft Office Experience
Scheduled hours may range from 8am-8pm Eastern daily
Strong phone and verbal communication skills along with active listening
Excellent communication skills
Ability and willingness to learn
Attention to Detail and Organization
Ability to work in a fast-paced environment Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Call Center Agent 🔥 3 hours ago Five Star Franchising 51 - 200 🤝 B2B Website LinkedIn All Job Openings Call Center Agent providing customer support via calls and emails for Five Star Franchising. Resolving client issues and maintaining customer relations in a fully remote role. 🇺🇸 United States – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Call Center Representative Contact Center Service Agent 🔥 6 hours ago The Travel Corporation 5001 - 10000 👥 B2C Website LinkedIn All Job Openings Contact Center Service Agent providing exceptional service and upselling at TTC. Building strong relationships and exceeding guest expectations remotely. 🇺🇸 United States – Remote 💵 $18 / hour ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Call Center Representative Contact Center Manager 🔥 15 hours ago Secur-Serv 1001 - 5000 🔒 Cybersecurity ☁️ SaaS Website LinkedIn All Job Openings Contact Center Manager at Secur-Serv overseeing customer service and dispatch support operations. Responsible for mentoring and developing a team of Contact Center Representatives and ensuring operational efficiency. 🇺🇸 United States – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Call Center Representative Inside Sales Representative – Call Center, Pet Training Services 🔥 16 hours ago US Service Animals 51 - 200 👥 B2C ⚕️ Healthcare Insurance 🌍 Social Impact Website LinkedIn All Job Openings Inside Sales Representative handling inbound and outbound calls for dog training programs. Engaging with pet owners and meeting sales goals in a remote environment. 🇺🇸 United States – Remote 💵 $21 / hour ⏰ Full Time 🟢 Junior 🟡 Mid-level 📞 Call Center Representative 🚫👨‍🎓 No degree required Medical Billing Call Center Representative 🔥 23 hours ago Assembly Health 201 - 500 ⚕️ Healthcare Insurance 💸 Finance ☁️ SaaS Website LinkedIn All Job Openings Medical Billing Call Center Representative supporting patient inquiries and billing at Assembly Health. Focused on customer service in a fully remote setting. 🇺🇸 United States – Remote 💵 $17 - $20 / hour ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Call Center Representative View More Call Center Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

customer service skillscall center managementdecision makingattention to detailorganizational skillsperformance feedbackworkflow monitoringcompliance with HIPAApolicy information updatesgoal setting

Soft Skills

flexibilityadaptabilityresults-orientedactive listeningstrong communicationcourteous mannerability to learnteam managementcustomer concern handlinghigh-quality service standards