Vice President – Business Leader, Leadership and Management

EXL

Vice President of Operations driving strategic leadership for life and annuities insurance programs. Leading digital transformation and enhancing customer outcomes with innovation.

Posted 5/21/2026full-timePasay • 🇵🇭 PhilippinesSeniorWebsite

Tech Stack

Tools & technologies

GuidewireRPA

About the role

Key responsibilities & impact

Lead end-to-end delivery across life and annuities operations (new business, policy admin, claims, etc.) with a continuous focus on efficiency, quality, and scalability.
Define and execute operational strategies aligned with client expectations and future-state process innovation goals.
Partner with global leadership to deploy automation, AI/ML tools, and digital accelerators across high-impact workflows (e.g., straight-through processing, claims triage, customer query automation).
Champion the implementation of digital solutions (RPA, AI chatbots, cognitive document processing, etc.) to modernize service delivery and reduce turnaround times.
Drive AI enablement in teams, fostering a culture of data fluency, predictive analytics usage, and continuous innovation.
Partner with internal tech teams and external vendors to identify, pilot, and scale next-gen technologies that support business KPIs.
Own senior-level client relationships and steer digital transformation roadmaps with measurable outcomes.
Conduct quarterly business reviews (QBRs) and innovation showcases to reinforce value delivered through digitization and automation.
Ensure compliance with global and local insurance regulatory bodies.
Build and lead a high-performing leadership bench that embraces digital-first thinking.
Provide strategic coaching to operations managers and train teams on using AI-enhanced tools effectively.
Manage the P&L for the account, balancing efficiency from automation with workforce investments.

Requirements

What you’ll need

Bachelor’s degree; MBA or equivalent preferred.
Minimum 12 years of experience in BPO, with 5+ years managing insurance operations.
Proven success in deploying AI/RPA/digital tools in operational teams with measurable impact.
Strong knowledge of life and annuities insurance workflows and compliance frameworks.
Excellent executive presence and ability to influence across global, cross-functional teams.
Certifications in LOMA, LIMRA, FLMI, or equivalent.
Familiarity with low-code platforms, intelligent document processing (IDP), NLP/AI models, and insurance platforms like Guidewire or Duck Creek.
Experience leading AI-readiness assessments or digital transformation workshops with client

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account EXL Website LinkedIn All Job Openings 10,000+ employees 💰 $2M Venture Round on 2015-01 Choosing a digital partner is about more than capabilities — it’s about collaboration and character. Vice President – Business Leader, Leadership and Management 🔥 11 minutes ago 🏢🏡 Pasay – Hybrid ⏰ Full Time 🟠 Senior 👔 Vice President Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Lead end-to-end delivery across life and annuities operations (new business, policy admin, claims, etc.) with a continuous focus on efficiency, quality, and scalability.
Define and execute operational strategies aligned with client expectations and future-state process innovation goals.
Partner with global leadership to deploy automation, AI/ML tools, and digital accelerators across high-impact workflows (e.g., straight-through processing, claims triage, customer query automation).
Champion the implementation of digital solutions (RPA, AI chatbots, cognitive document processing, etc.) to modernize service delivery and reduce turnaround times.
Drive AI enablement in teams, fostering a culture of data fluency, predictive analytics usage, and continuous innovation.
Partner with internal tech teams and external vendors to identify, pilot, and scale next-gen technologies that support business KPIs.
Own senior-level client relationships and steer digital transformation roadmaps with measurable outcomes.
Conduct quarterly business reviews (QBRs) and innovation showcases to reinforce value delivered through digitization and automation.
Ensure compliance with global and local insurance regulatory bodies.
Build and lead a high-performing leadership bench that embraces digital-first thinking.
Provide strategic coaching to operations managers and train teams on using AI-enhanced tools effectively.
Manage the P&L for the account, balancing efficiency from automation with workforce investments. 🎯 Requirements
Bachelor’s degree; MBA or equivalent preferred.
Minimum 12 years of experience in BPO, with 5+ years managing insurance operations.
Proven success in deploying AI/RPA/digital tools in operational teams with measurable impact.
Strong knowledge of life and annuities insurance workflows and compliance frameworks.
Excellent executive presence and ability to influence across global, cross-functional teams.
Certifications in LOMA, LIMRA, FLMI, or equivalent.
Familiarity with low-code platforms, intelligent document processing (IDP), NLP/AI models, and insurance platforms like Guidewire or Duck Creek.
Experience leading AI-readiness assessments or digital transformation workshops with client Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

AIRPAdigital toolspredictive analyticsautomationdata fluencyoperational strategiesinsurance operations managementprocess innovationP&L management

Soft Skills

executive presenceinfluencestrategic coachingleadershipteam trainingcross-functional collaborationclient relationship managementinnovationcommunicationproblem-solving

Certifications

LOMALIMRAFLMIMBABachelor's degree