AVP – Account Manager, Banking and Payments

EXL

Client Partner managing banking engagements and driving operational excellence at EXL. Leading client interactions and fostering growth within banking accounts while ensuring delivery quality.

Posted 5/19/2026full-timeNew York City • New York • 🇺🇸 United StatesLead💰 $160,000 per yearWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

The Client Partner role focuses on client engagements, and growth within EXL’s banking accounts.
You will lead client engagements, manage end-to-end sales cycles, and deliver operational excellence.
The role requires a deep understanding of the banking domain, proven experience in delivering large projects and the ability to build strong relationships with senior stakeholders.

Requirements

What you’ll need

10+ years of overall experience, including at least 6+ years in a client facing role in a solutions or account management capacity in the consulting or offshore/outsourcing industry
Domain knowledge and experience in banking, credit cards, payment networks
Demonstrated ability to communicate effectively, vertically, and horizontally both internally and in client organizations, with an ability to create and deliver compelling presentations
Good understanding of new and emerging Digital/Cloud/SaaS technologies
Strong problem-solving ability with the aptitude to identify strategic solutions to business problems with enterprise-wide implications as a trusted strategic partner to clients
Must be capable of multitasking with rapidly changing priorities and manage multiple tasks in a dynamic environment
Must be detail-oriented and able to develop, execute, lead, and maintain complex projects, programs, and assignments.
Must have highly developed customer relations and negotiation skills with the ability to effectively consult and influence senior executives. Able to provide verifiable references.
Must have proven ability to contribute to business development efforts and to lead and manage multiple distributed teams to achieve client goals.
Bachelor's / Master's degree from an accredited institution
Strong understanding changing landscape of analytics, data, and digital operations / BPS in the Banking industry
Proven track record in execution and over-achieving financial and non-financial targets
Strong writing, presentation, conceptual, analytical, and interpersonal skills
Willingness to travel to meet client needs.

Benefits

Comp & perks

For more information on benefits and what we offer please visit us at https://www.exlservice.com/us-careers-and-benefits

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

client engagementsales cycle managementproject deliverypresentation skillsproblem-solvingbusiness developmentnegotiation skillsmultitaskingproject managementanalytics

Soft Skills

communicationrelationship buildingcustomer relationsinfluencingdetail-orientedstrategic thinkingadaptabilityinterpersonal skillsleadershipconsulting

Certifications

Bachelor's degreeMaster's degree