Instructional Designer – Temporary

EXL

Instructional Designer developing engaging healthcare training content for a remote team at EXL Health. Designing programs, collaborating with SMEs, and ensuring effective learner-centered solutions.

Posted 5/14/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $56,000 - $89,000 per yearWebsite

About the role

Key responsibilities & impact

Design and develop engaging instructional training programs, including facilitator guides, job aids, training manuals, case studies, simulations, on-the-job training resources, and eLearning solutions that support practical application drills, effective knowledge acquisition, and speed to proficiency
Partner closely with Subject Matter Experts (SMEs), across Clinical, Audit, and Quality teams to gather content, validate accuracy, challenge assumptions, and translate complex operational processes into effective learner-centered training solutions
Facilitate content review and approval processes with SMEs to ensure training materials reflect current operational workflows, client expectations, compliance requirements, and industry standards
Incorporate updates from industry organizations and regulatory sources (such as Coding Clinic, AHIMA, CMS, NCCI, LCD/NCD guidance, and payer-specific requirements) into training content to maintain accuracy and compliance
Use modern authoring platforms and multimedia resources to develop visual, audio, and interactive learning tools that improve learner engagement and retention
Establish evaluation methods, feedback loops, and learner performance measures to continuously assess training effectiveness and redesign content based on learner needs and business outcomes
Maintain accurate, current curriculum documentation, version control, training records, and shared content repositories across learning platforms and internal systems
Ensure the instructional integrity, design consistency, and educational effectiveness of all training materials produced before release to operations or learners
Stay current on instructional design best practices, healthcare education trends, compliance requirements, and new learning technologies to continuously improve training delivery and outcomes

Requirements

What you’ll need

Minimum of 3+ years of experience developing clinical training content, continuing education, or learning solutions for healthcare professionals, including nurses, coders, auditors, and/or physicians
Experience designing content for healthcare industry topics, with preference for backgrounds supporting auditing, coding, payment integrity, revenue cycle, or clinical operations
Bachelor’s degree in Instructional Design, Organizational Development, Education, or a related field required
Portfolio or professional work samples required during the interview process; samples may be from any industry or topic but must demonstrate strong instructional design and professional-quality development
Strong proficiency in instructional design authoring tools, including Articulate Storyline, Rise, and other eLearning development platforms
Demonstrated ability to identify the most effective learning modalities and design engaging learning experiences, including case studies, simulations, practice exercises, knowledge checks, and other hands-on application activities
Strong understanding of adult learning principles, instructional design methodology, and training evaluation practices to ensure learning effectiveness and knowledge retention
Strong working knowledge of clinical terminology, with particular familiarity in auditing, coding, and payment integrity environments to ensure training content is accurate, relevant, and aligned to operational needs
Strong ability to simplify, organize, and communicate complex concepts in a way that improves learner understanding and performance
Excellent written and verbal communication skills with the ability to collaborate effectively across cross-functional teams in a diverse, remote environment
Strong attention to detail with the ability to identify gaps, inconsistencies, and opportunities for improvement within learning materials and training processes
Strong analytical and problem-solving skills with the ability to align learning solutions to business needs and operational goals
Excellent planning, prioritization, and project management skills to manage multiple deliverables and meet changing deadlines in a fast-paced environment
Comfortable working within technology-based collaboration tools such as Microsoft Teams, SharePoint, PowerPoint, and other virtual learning and communication platforms
Ability to remain flexible and effective in an environment where priorities, timelines, and business needs may shift quickly.

Benefits

Comp & perks

Up to 10% annual travel (for team meetings and limited client onsite engagements)
Exciting, fast-paced, and innovative environment
Guidance/coaching through mentoring program

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

instructional designeLearning developmentcontent developmenttraining evaluationadult learning principleslearning modalitiesclinical terminologyauditingcodingpayment integrity

Soft Skills

communicationcollaborationattention to detailanalytical skillsproblem-solvingplanningprioritizationproject managementflexibilityorganizational skills