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Senior Executive – Customer Care, Non-Voice, Back-End/Transaction Processing
EXLRecruitment and Engagement Support for L&A organization aligning recruitment and employee experience initiatives. Providing support in hiring coordination, coaching compliance, engagement and CSR activities, and attrition management.
About the role
Key responsibilities & impact- Liaise with various program hiring teams to identify and address recruitment needs (e.g., BGC requirements, staffing gaps, ramp-ups).
- Attend calibration sessions and meetings to align on hiring timelines, candidate profiles, and sourcing priorities.
- Track and report recruitment progress and escalate bottlenecks when necessary.
- Conduct regular spot checks on coaching sessions to ensure compliance and coaching quality.
- Review documentation and provide reports on coaching trends and opportunities for improvement.
- Actively participate in the planning, organization, and execution of employee engagement activities.
- Collaborate with HR and site engagement teams to increase participation and enhance employee experience.
- Measure and report on engagement metrics and post-event insights.
Requirements
What you’ll need- Bachelor's Degree
- Strong proficiency in MS Office (Excel, PowerPoint, Outlook); experience with design tools (Canva, PowerPoint, Photoshop) is an advantage.
- Excellent communication, coordination, and presentation skills.
- High attention to detail, creativity, and ability to handle multiple priorities in a fast-paced environment.
Benefits
Comp & perks- N/A 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score
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Hard Skills & Tools
MS OfficeExcelPowerPointOutlookCanvaPhotoshop
Soft Skills
communicationcoordinationpresentationattention to detailcreativitymultitasking
Certifications
Bachelor's Degree