Senior ALS Lab Manager
CGS Federal (Contact Government Services)
Assistant Manager, Production and Design, Digital Support
EXL
full-time
Posted on:
Location Type: Office
Location: Bogotá • 🇨🇴 Colombia
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Process performance – Maintain and improve as per SLAs /KPIs over the month (Focused towards Voice/Blended processes)
- Employee Satisfaction, people development and morale
- Maintain Attrition within target levels
- Improvement in quality and productivity
- Customer Satisfaction
- Compliance to policies
- Share updates with client/customer regularly; provide RCA and action plan; anticipate and communicate proactively
- Reporting and MIS
- Flexible to work in rotating / flexible 24*7 shifts to cover extended hours of operational requirements
- Project Management
- Conduct interviews for new hire and assist in the hiring process
Requirements
- Process performance – Maintain and improve as per SLAs /KPIs over the month (Focused towards Voice/Blended processes)
- Employee Satisfaction, people development and morale
- Maintain Attrition within target levels
- Improvement in quality and productivity
- Customer Satisfaction
- Flexible to work in rotating / flexible 24*7 shifts to cover extended hours of operational requirements
- Conduct interviews for new hire and assist in the hiring process
- Attention To Consistency
- Computer-based Applications and Computer Operations
- External Accounting Services
- Internal Communications
- Interpersonal Relationship Building
- Leadership Capabilities
- Microsoft Office
- Working under Pressure
- High School Graduate
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Process performanceSLAsKPIsQuality improvementProductivity improvementCustomer satisfactionReportingMISProject managementComputer operations
Soft skills
Employee satisfactionPeople developmentMoraleAttrition managementAttention to consistencyInterpersonal relationship buildingLeadership capabilitiesWorking under pressureCommunicationFlexibility
Certifications
High school graduate
