Senior Analyst – Benefits

EXL

Senior Benefits Analyst managing employee inquiries and processing benefits for US and Canada. Collaborating with internal and external teams to ensure compliance and effective benefit administration.

Posted 4/24/2026full-timeRemote • 🇺🇸 United StatesSeniorWebsite

Tech Stack

Tools & technologies

Oracle

About the role

Key responsibilities & impact

You will answer employee questions, manage escalations, and ensure timely resolution of benefits issues across the employee lifecycle (hire, change, leave, and termination).
Primary responsibilities include eligibility/enrollment reconciliation with vendors, enrollment processing for new hires and employees transferring from international locations, support for audits and regulatory filings, employee communications, compliance-related operational tasks, vendor coordination, and execution of approved benefit program changes.
Support the integration of AI-enabled tools and streamlined ways of working to drive a material reduction in time spent on internal processes while maintaining accuracy, compliance, and a strong employee experience.

Requirements

What you’ll need

Bachelor’s degree in human resources, business administration, management, or a relevant field.
3–5 years of experience administering employee benefits and/or HR operations in a medium or large organization, including partnering with vendors and supporting employees across the benefits lifecycle.
Strong Excel skills for reconciliation and analysis (e.g., pivot tables, lookups, and data validation) and proficiency with Microsoft Office tools.
Demonstrated ability to learn and adopt AI-enabled productivity tools to streamline administrative processes while exercising sound judgment and protecting confidential employee data.
Experience working in an HRIS and/or benefits administration platform to process transactions, run audits, and support data integrity (Oracle Fusion and Dayforce are a plus).
Working knowledge of US and/or Canada benefits and leave administration practices, with the ability to learn plan provisions quickly and apply them consistently.
Demonstrated ability to handle sensitive information with discretion and maintain confidentiality.
High attention to detail and strong analytical skills.
Strong written and verbal communication skills.
Excellent customer service skills.
Ability to work independently and collaboratively in a fast-paced environment.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

employee benefits administrationHR operationsExceldata analysisHRISbenefits administration platformauditsdata integritycompliancevendor coordination

Soft Skills

communicationcustomer serviceattention to detailanalytical skillsdiscretionindependencecollaborationjudgmentadaptabilityproblem-solving