Senior Manager, Program & Client Engagement Management – Healthcare

EXL

Senior Manager overseeing delivery of complex healthcare programs and client engagement at EXL. Leading initiatives while ensuring program outcomes and client satisfaction.

Posted 4/24/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $120,000 - $150,000 per yearWebsite

About the role

Key responsibilities & impact

Lead delivery of one or more complex healthcare programs or portfolios, coordinating multiple parallel projects, vendors, and internal teams.
Create and manage integrated program plans, including scope, milestones, dependencies, risks, resourcing, and financial targets.
Ensure delivery is on time, within scope, and within budget while meeting contractual, operational, and regulatory obligations.
Drive governance across Agile and Waterfall delivery models.
Oversee cross-functional teams including product, engineering, operations and vendors.
Maintain a holistic view of overlapping initiatives, resource utilization, and downstream impacts across the portfolio; surface tradeoffs and recommendations.
Ensure consistent use of standard program management artifacts, reporting, and governance processes; coach teams on adoption and quality.
Establish and enforce environment governance (DEV/QA/PROD discipline) to reduce delivery risk.
Drive root cause analysis and resolution frameworks for recurring delivery issues.
Implement performance and SLA tracking across all workstreams.
Serve as a primary escalation point and delivery partner for client leaders and senior stakeholders.
Identify options and provide recommendations to resolve issues.
Build and maintain strong trusted relationships rooted in transparency, credibility, accountability and results.
Lead executive-level meetings, steering committees and governance forums.
Manage client expectations related to scope, quality, timelines, and outcomes; proactively address risks and concerns.
Partner with clients to define success measures, roadmap priorities, and continuous improvement opportunities.
Support contract execution, renewals, and change control in collaboration with sales, legal, finance, and delivery leadership.
Proactively manage client perception and escalation risk, especially in high-visibility situations.
Translate technical constraints into business-impact language for executive stakeholders.
Manage and own program-level financial performance, including forecasting, budget tracking, and variance analysis; escalate risks early with mitigation options.
Ensure accurate estimation of effort, costs, and resource requirements across phases and workstreams & drive financial transparency with clients to reduce billing disputes.
Manage and optimize staffing plans and utilization across internal teams and subcontractors.
Partner with finance and delivery leadership to support margin, revenue, and cost targets for assigned programs.
Identify and address cost leakage and billing misalignment.
Identify and manage risks, issues, and mitigation strategies.
Ensure compliance with Federal and state healthcare program requirements.
Be accountable for quality of deliverables and readiness for client acceptance; ensure traceability to requirements and contractual commitments.
Drive continuous improvement through post‑implementation reviews and lessons learned.
Enforce change management discipline, including clear classification of configuration vs code changes.
Ensure compliance expectations are clearly defined and not misaligned with billing models.
Foster a culture of accountability, collaboration, and continuous improvement.
Actively participate in departmental and leadership forums, contributing to delivery maturity, tools, and best practices.
Support and contribute to organizational initiatives focused on delivery excellence, talent development, and client success.
Drive alignment across teams to ensure consistent execution and communication.

Requirements

What you’ll need

10+ years of professional experience managing large, complex healthcare programs
Proven experience in client facing leadership or account management roles
Experience with healthcare delivery, managed care, HMO, or government‑sponsored programs, preferably supporting care management and population health programs
Strong understanding of software development lifecycles, system implementations and releases
Ability to operate independently and drive outcomes under pressure within constrained timelines
Demonstrated ability to lead in highly regulated environments (Medicaid, Medicare, Federal Programs)
Advanced proficiency with Microsoft Project and Microsoft Office tools (Word, Excel, PowerPoint, Outlook, Visio, Project)
US Citizenship required.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account EXL Website LinkedIn All Job Openings 10,000+ employees 💰 $2M Venture Round on 2015-01 Choosing a digital partner is about more than capabilities — it’s about collaboration and character. Senior Manager, Program & Client Engagement Management – Healthcare Job not on LinkedIn 🔥 7 minutes ago 🇺🇸 United States – Remote 💵 $120k - $150k / year ⏰ Full Time 🟠 Senior 👔 Manager Apply Now Find Hiring Managers Customize resume for this job Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Lead delivery of one or more complex healthcare programs or portfolios, coordinating multiple parallel projects, vendors, and internal teams.
Create and manage integrated program plans, including scope, milestones, dependencies, risks, resourcing, and financial targets.
Ensure delivery is on time, within scope, and within budget while meeting contractual, operational, and regulatory obligations.
Drive governance across Agile and Waterfall delivery models.
Oversee cross-functional teams including product, engineering, operations and vendors.
Maintain a holistic view of overlapping initiatives, resource utilization, and downstream impacts across the portfolio; surface tradeoffs and recommendations.
Ensure consistent use of standard program management artifacts, reporting, and governance processes; coach teams on adoption and quality.
Establish and enforce environment governance (DEV/QA/PROD discipline) to reduce delivery risk.
Drive root cause analysis and resolution frameworks for recurring delivery issues.
Implement performance and SLA tracking across all workstreams.
Serve as a primary escalation point and delivery partner for client leaders and senior stakeholders.
Identify options and provide recommendations to resolve issues.
Build and maintain strong trusted relationships rooted in transparency, credibility, accountability and results.
Lead executive-level meetings, steering committees and governance forums.
Manage client expectations related to scope, quality, timelines, and outcomes; proactively address risks and concerns.
Partner with clients to define success measures, roadmap priorities, and continuous improvement opportunities.
Support contract execution, renewals, and change control in collaboration with sales, legal, finance, and delivery leadership.
Proactively manage client perception and escalation risk, especially in high-visibility situations.
Translate technical constraints into business-impact language for executive stakeholders.
Manage and own program-level financial performance, including forecasting, budget tracking, and variance analysis; escalate risks early with mitigation options.
Ensure accurate estimation of effort, costs, and resource requirements across phases and workstreams & drive financial transparency with clients to reduce billing disputes.
Manage and optimize staffing plans and utilization across internal teams and subcontractors.
Partner with finance and delivery leadership to support margin, revenue, and cost targets for assigned programs.
Identify and address cost leakage and billing misalignment.
Identify and manage risks, issues, and mitigation strategies.
Ensure compliance with Federal and state healthcare program requirements.
Be accountable for quality of deliverables and readiness for client acceptance; ensure traceability to requirements and contractual commitments.
Drive continuous improvement through post‑implementation reviews and lessons learned.
Enforce change management discipline, including clear classification of configuration vs code changes.
Ensure compliance expectations are clearly defined and not misaligned with billing models.
Foster a culture of accountability, collaboration, and continuous improvement.
Actively participate in departmental and leadership forums, contributing to delivery maturity, tools, and best practices.
Support and contribute to organizational initiatives focused on delivery excellence, talent development, and client success.
Drive alignment across teams to ensure consistent execution and communication. 🎯 Requirements
10+ years of professional experience managing large, complex healthcare programs
Proven experience in client facing leadership or account management roles
Experience with healthcare delivery, managed care, HMO, or government‑sponsored programs, preferably supporting care management and population health programs
Strong understanding of software development lifecycles, system implementations and releases
Ability to operate independently and drive outcomes under pressure within constrained timelines
Demonstrated ability to lead in highly regulated environments (Medicaid, Medicare, Federal Programs)
Advanced proficiency with Microsoft Project and Microsoft Office tools (Word, Excel, PowerPoint, Outlook, Visio, Project)
US Citizenship required. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Quality Control Manager – Reviewer 🔥 1 hour ago PCS Retirement 201 - 500 💸 Finance 🤝 B2B Website LinkedIn All Job Openings Quality Control Manager responsible for ensuring compliance and excellence in client deliverables. DWC provides consulting services in the retirement plan industry focusing on high quality and detail. 🇺🇸 United States – Remote 💵 $77k - $100k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 👔 Manager 🦅 H1B Visa Sponsor Research and Evaluation Manager 🔥 1 hour ago National Recreation and Park Association 51 - 200 Website LinkedIn All Job Openings Research and Evaluation Manager leading data collection and analysis for NRPA projects. Collaborating with internal and external partners to fulfill NRPA’s vision for parks and recreation. 🇺🇸 United States – Remote 💵 $70.2k - $84.2k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 👔 Manager Safety Manager 🔥 1 hour ago Clearwave Fiber 201 - 500 📡 Telecommunications Website LinkedIn All Job Openings Manager of Safety overseeing safety programs to ensure workforce safety at Clearwave Fiber LLC. Leading safety committee efforts and compliance with regulations while conducting necessary safety training. 🇺🇸 United States – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 👔 Manager 🦅 H1B Visa Sponsor Market Development Manager – Limb Reconstruction, Orthopedics 🔥 1 hour ago Orthofix 1001 - 5000 ⚕️ Healthcare Insurance 🧬 Biotechnology Website LinkedIn All Job Openings Market Development Manager responsible for driving market development in limb reconstruction for Orthofix. Collaborating with key partners and leading growth initiatives in the medical device industry. 🇺🇸 United States – Remote 💵 $140k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 👔 Manager 🦅 H1B Visa Sponsor Senior Manager, Omnichannel Insights – Execution 🔥 2 hours ago Sumitomo Pharma America, Inc. 1001 - 5000 🧬 Biotechnology 💊 Pharmaceuticals ⚕️ Healthcare Insurance Website LinkedIn All Job Openings Senior Manager developing and executing omnichannel marketing strategies for Sumitomo Pharma. Leading insights analysis, campaigns, and ensuring alignment with business goals. 🇺🇸 United States – Remote 💵 $142.9k - $178.6k / year ⏰ Full Time 🟠 Senior 👔 Manager View More Manager Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

program managementfinancial performance managementrisk managementroot cause analysisperformance trackingchange managementAgile methodologyWaterfall methodologysoftware development lifecycleresource utilization

Soft Skills

leadershipclient managementcommunicationcollaborationaccountabilityproblem-solvingrelationship buildingstrategic thinkingadaptabilitycoaching