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Underwriting Operations Specialist
EXLUnderwriting Operations Specialist overseeing underwriting operations and ensuring seamless workflow in the London Market. Managing relationships with underwriters and driving operational improvements.
About the role
Key responsibilities & impact- Oversee day-to-day underwriting operations across multiple business lines and clients, ensuring efficient processing, data quality, and compliance.
- Act as the primary operational contact for underwriters, helping remove friction from their workflows and ensuring they receive timely, accurate support.
- Champion consistent operating standards across Company Market and Lloyd’s Syndicate environments.
- Build strong, constructive relationships with client underwriting operations managers, underwriters, underwriting assistants, and underwriting management, fostering collaboration and proactive problem-solving and work as a conduit between onshore and offshore teams.
- Coordinate with underwriting teams to understand business priorities, product needs, and pipeline demands.
- Support in ensuring knowledge gaps is addressed and teams can process risk setup requests with clear understanding and SLA guidelines.
- Assist in capacity planning for underwriting support teams, ensuring adequate coverage during peak cycles and renewals.
- Evaluate and enhance underwriting operations processes, reducing delays and ensuring compliant, audit-ready documentation.
- Support in the creation of a knowledge base to address client requirements.
- Drive continuous improvement initiatives across submission intake, policy administration, bordereaux handling, sanctions checks, and issuance workflows.
- Implement and refine controls to ensure accuracy of data entering underwriting, finance, and regulatory systems.
- Monitor performance metrics, identify operational bottlenecks, and implement root-cause solutions.
- Ensure underwriting processes comply with Lloyd’s minimum standards, internal policies, and relevant regulatory requirements.
- Oversee audit activity within the underwriting operations function, preparing documentation and facilitating remediation plans where required.
- Maintain robust record-keeping practices and ensure operational readiness for Lloyd’s reviews, external audits, and internal governance forums.
- Manage and mentor an underwriting operations team, fostering a culture of accountability, continuous learning, and service excellence.
- Set team objectives, conduct performance reviews, and ensure ongoing professional development.
- Drive morale, clarity of expectations, and cross-training to build a resilient and versatile operations function.
Requirements
What you’ll need- Proven hands-on experience in underwriting operations within the London Market, including both Company Market and Lloyd’s environments.
- Strong understanding of Lloyd’s processes, governance requirements, and market systems (e.g., DCOM, SDC, PPL, Delegated Authority tools, bordereaux platforms).
- Hands-on experience with Market policy admin and placement systems like Eclipse, Subscribe, Whitespace.
- Demonstrated experience working closely with underwriters and senior underwriting leadership.
- Familiarity with end-to-end policy lifecycle processes, including submissions, endorsements, renewals, and technical accounting interfaces.
- Strong analytical ability and comfort working with operational MI, data quality dashboards, and process KPIs.
- Excellent communication, stakeholder-management, and influencing skills.
- Experience leading or mentoring operational teams.
- Detail-oriented approach with the ability to see the bigger picture and balance operational demands with strategic objectives.
- Ability to thrive in a fast-paced environment with competing priorities.
Benefits
Comp & perks- Competitive salary
- Flexible working hours
- Professional development opportunities
- Remote work options
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
underwriting operationsdata qualitycapacity planningpolicy administrationtechnical accountingprocess improvementperformance metricsaudit documentationrisk setup requestscompliance standards
Soft Skills
communicationstakeholder managementinfluencingmentoringproblem-solvingcollaborationdetail-orientedanalytical abilityteam leadershipservice excellence