EXL

Program Manager

EXL

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Support the definition, refinement, and tracking of Fan 1:1 domestic and international program objectives, milestones, and success metrics.
  • Ensure alignment of program goals with strategic frameworks and organizational priorities.
  • Maintain and improve tracking mechanisms to monitor timelines, risks, dependencies, and deliverables.
  • Evaluate existing 1:1 workstreams and help identify gaps, opportunities, and new areas of focus.
  • Assist in the setup and documentation of new workstreams, including ownership, scopes, and reporting cadences.
  • Coordinate across D&A, Marketing, MarTech, Legal, and other cross functional teams to ensure seamless delivery.
  • Prepare concise program updates, dashboards, and readouts for leadership and stakeholders.
  • Consolidate inputs across workstreams into clear narratives, risks, recommendations, and progress summaries.
  • Support planning and working sessions to ensure program goals remain relevant and aligned.
  • Build strong working relationships across teams and serve as a connector between business and technical partners.
  • Help translate business needs into actionable requirements for analytics, engineering, and other technical groups.
  • Coordinate analytics fulfillment and reporting requests to support data-driven decision-making.

Requirements

  • 3+ years of experience in strategy consulting, business operations, project or program management, analytics, or a similar role.
  • Strong organizational and analytical skills with exceptional attention to detail.
  • Ability to quickly understand new topics, ask the right questions, and anticipate needs across diverse teams.
  • Excellent written and verbal communication skills, with the ability to synthesize complex information clearly.
  • Experience working cross-functionally and managing multiple simultaneous workstreams.
  • A proactive, adaptable mindset and a desire to learn and grow.
Benefits
  • Work From Home 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
program managementanalyticsproject managementdata-driven decision-makingtracking mechanismsreportingworkstream documentationmilestone trackingrisk evaluationsuccess metrics
Soft Skills
organizational skillsanalytical skillsattention to detailcommunication skillscross-functional collaborationproactive mindsetadaptabilityrelationship buildingsynthesis of complex informationproblem-solving