EXL

Call Center Representative

EXL

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $15 - $19 per hour

About the role

  • Handle inbound and outbound calls with professionalism, care, and attention to detail.
  • Update policy information and ensure accuracy in our systems.
  • Stay up-to-date on products, processes, and regulations to provide the best service possible.
  • Use active listening skills to understand customer needs, clarify questions, research solutions, and provide clear answers and alternatives.
  • Build strong relationships with customers by going the extra mile to support them.
  • Document every interaction so we can continuously improve.
  • Work collaboratively with your teammates to meet individual and team goals.
  • Share your ideas to improve processes — we want your input!

Requirements

  • High school diploma (college degree a plus!)
  • Strong communication skills — you can easily build rapport and explain complex information.
  • Solid PC skills, with experience using Windows, Microsoft Office, and online systems.
  • Ability to learn quickly and adapt to changes with a positive attitude.
  • Stellar organizational skills and attention to detail.
  • A passion for customer service — you love helping people solve problems.
  • Preferred but not required:
  • ✔️ Previous call center or customer service experience.
  • ✔️ Bilingual in English and Spanish (or other languages).
  • ✔️ Experience in healthcare or insurance is a big plus!
  • ✔️ Proven ability to handle multiple priorities while staying cool under pressure.
Benefits
  • Flexible schedules with shifts between 8am-8pm ET — perfect for work/life balance.
  • Hands-on training and a mentoring program to help you succeed.
  • Your ideas matter here — we’re always looking for ways to improve, and we want to hear your voice.
  • Career growth? Absolutely. Many of our leaders started in roles just like this.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
PC skillsWindowsMicrosoft Officecall center experiencecustomer service experiencebilingualhealthcare experienceinsurance experience
Soft Skills
communication skillsactive listeningorganizational skillsattention to detailrelationship buildingproblem solvingadaptabilityteam collaborationinput sharing
Certifications
high school diplomacollege degree